Knowledge Base

If your computer slows down after you install your Trend Micro program, please do the following:

1.

Check if your computer meets the minimum system requirements for the program.

To learn what these requirements are, click on the solution ID corresponding to the program and version you have installed:

If your computer meets the system requirements for your Trend Micro program, proceed to Step 2.

If your computer does not meet your program’s minimum system requirements, we recommend upgrading your system.

2.

Make sure no conflicting software is installed on your computer.

If you used a different antivirus or antispyware program before installing your Trend Micro program, there may be remaining components from your old software in your system.

For instructions on how to remove these components, click on the appropriate link for the action you want to take:

·         Remove Symantec or Norton software

·         Remove McAfee software

·         Remove other third-party security software [Solution EN-1035905]

Note: If you encounter issues while removing third-party antivirus or antispyware programs, refer to the manufacturers’ websites for more information.

3.

Check for and remove any malware (malicious software like viruses and spyware) that might be on your system by running HouseCall, our online scanner.

For instructions on how to scan your system using HouseCall, refer to Knowledge Base solution EN-1038437.

4.

Optimize your computer’s performance.

To learn how to do this, click on the operating system you are running to view the related article from Microsoft’s website:

·         Windows XP

·         Windows Vista

5.

Verify whether you continue to experience the same issue.

If the issue persists, collect the following items for sending to Trend Micro for analysis:

·         System Information Logs

If you are not sure how to collect these, click on your operating system to view instructions:

o        Windows XP

o        Windows Vista

·         Screenshot of any error messages you may be encountering.

For instructions on how to take screenshots, refer to solution EN-1054118.

You can send the items to Technical Support through either of the following channels:

·         Trend Micro Email Support

·         Trend Micro Chat Support