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Note: You can use the uninstall tool to remove the CSA/SA instead of doing the procedure below. Refer to this article: Manually uninstalling the WFBS Agent using the uninstall tool.
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Please do the following:
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For WFBS 6.0 Service Pack 1 and above, you will not be able to stop/kill CSA services and processes due to the Client Self-Protection feature. Before you proceed with the procedure below, disable the Client Self-Protection feature first. Refer to this article: Disabling CSA self-protection in WFBS.
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You may want to print this solution before continuing because it requires restarting the computer.
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1.
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If TrendProtect or Transaction Protector is already installed, do the following:
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a.
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Open the Client/Server Security Agent console.
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b.
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Click Security Protection tab.
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c.
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Click Uninstall for TrendProtect or Transaction Protector.
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Otherwise, go to Step 2.
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2.
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Open the Services console by doing the following:
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a.
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On your desktop, click Start > Run.
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b.
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On the Open field, type "services.msc" and then click OK.
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3.
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On the right pane, right-click each of the following services, and then click Stop.
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Trend Micro Client/Server Security Agent Listener
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Trend Micro Client/Server Security Agent Personal Firewall
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Trend Micro Client/Server Security Agent RealTime Scan
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Trend Micro Client/Server Security Agent Proxy Service
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Trend Micro Unauthorized Change Prevention Service
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4.
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Open the Registry Editor (regedit.exe).
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Important: Always create a backup before modifying the registry. Incorrect registry changes may cause serious issues. Should this occur, restore it by referring to the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.
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5.
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Go to HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services and delete the following registry keys:
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Ntrtscan
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OfcPfwSvc
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Tmactmon
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TMBMServer
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TMCFW
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Tmcomm
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Tmevtmgr
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TmFilter
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Tmlisten
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TmPfw
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TMPreFilter
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TmProxy
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Tmtdi
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VSApiNt
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6.
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Go to one of the following registry hives:
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For 32-bit OS: HKEY_LOCAL_MACHINE\Software\TrendMicro
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For 64-bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\TrendMicro
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and delete the following:
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NSC
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OfcWatchDog
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Pc-cillinNTCorp
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7.
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For 32-bit OS: Go to HKEY_LOCAL_MACHINE\Software\Microsoft\WINDOWS\
CurrentVersion\Run and delete the "OfficeScanNT Monitor" key.
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For 64-bit OS: Go to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\ Windows\
CurrentVersion\Run and delete the "OfficeScanNT Monitor" key.
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8.
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For 32-bit OS: Delete HKLM\Software\Microsoft\WINDOWS\CurrentVersion\Uninstall\OfficeScanNT.
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For 64-bit OS: Delete HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\
CurrentVersion\Uninstall\OfficeScanNT.
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9.
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Go to Start > Programs.
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10.
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Right-click Trend Micro Client-Server Security Agent and then click Delete.
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11.
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Click Start > Settings > Control Panel.
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12.
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Double-click Network Connections.
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13.
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Right-click a NIC and select Properties.
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14.
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Remove Trend Micro Common Firewall Driver or Trend Micro NDIS 6.0 Filter Driver.
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15.
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Repeat Steps 13 and 14 for each NIC.
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16.
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Log on to the WFBS console.
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17.
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Click Security Settings.
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18.
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Select the offline Client Server Security Agent from the Client Management Tree.
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19.
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Click Remove.
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20.
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Select Remove the selected inactive agent(s).
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21.
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Click Apply.
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22.
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On your Desktop, right-click My Computer and select Manage.
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23.
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Click the Device Manager, then right-click it again.
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24.
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Click View > Show hidden devices.
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25.
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Double-click Non-Plug and Play Drivers.
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26.
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Right-click each of the following devices and click Uninstall.
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Important: Do not restart the computer at this point.
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tmactmon
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tmcomm
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tmevtmgr
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Trend Micro FILTER
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Trend Micro PreFilter (Windows 2003 only)
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Trend Micro TDIDriver
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Trend Micro VSAPI NT
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27.
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Restart the computer.
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28.
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Go to C:\Program Files\Trend Micro and delete these folders:
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BM
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Client/Server Security Agent
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TrendProtect
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TrendSecure
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If you need further assistance, please contact Trend Micro Technical Support.
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Connect with us on
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