Search Related Articles All Products Worry-Free Business Security Standard/AdvancedOfficeScanHosted Email SecurityControl ManagerInterScan Messaging Security SuiteDeep Security Advanced Reporting and Management for InterScan Web SecurityClient / Server Suite for SMBClient Server Messaging Security for SMBControl ManagerCore Protection for Virtual MachinesCore Protection ModuleData Loss PreventionData Loss Prevention EndpointDeep SecurityEmail Reputation ServicesEmail Security Platform for Service Providers - White LabelEndpoint Security PlatformHosted Email SecurityHosted Email Security - Inbound FilteringInstant Messaging SecurityInterScan eManagerInterScan Gateway Security ApplianceInterScan Messaging Security Appliance 5000InterScan Messaging Security SuiteInterScan Messaging Security Virtual ApplianceInterScan VirusWallInterScan VirusWall for NTInterScan VirusWall for SMBInterScan Web Security Appliance 2500InterScan Web Security SuiteInterScan Web Security Virtual ApplianceInterScan WebProtectIntrusion Defense FirewallLeakProofLicensing Management PlatformMobile Armor DataArmor Full Disk EncryptionMobile Armor PolicyServerNetwork VirusWallOfficeScanPortalProtectScanMail for ExchangeScanMail for Lotus DominoSecureCloudServerProtect for EMC CelerraServerProtect for LinuxServerProtect for Microsoft Windows/Novell NetwareServerProtect for Network Appliance FilerThreat Discovery ApplianceThreat Intelligence ManagerTrend Micro Email Encryption GatewayTrend Micro Email Encryption HostedTrend Micro Encryption for EmailTrend Micro Endpoint EncryptionTrend Micro Mobile SecurityTrend Micro SafeSync for BusinessTrend Micro Security for MacintoshTrend Micro Smart Protection ServerTrend Micro Vulnerability Management ServicesWorry-Free Business Security HostedWorry-Free Business Security ServicesWorry-Free Business Security Services for DellWorry-Free Business Security Standard/AdvancedWorry-Free Remote Manager Business Knowledge Base All Support Advanced Search | View Search Tips Kernel mode memory usage of the Client/Server Security Agent is very highOfficeScan server has high CPU usage attributed to instances of cgirecvfile.exe and cgirqini.exe processesThe Client/Server Security Agent of Worry-Free Business Security (WFBS) downloads a pattern file but does not load itThe CoreServiceShell.exe process has high CPU usage when some programs access large amounts of filesManually uninstalling the Security Server and the Client/Server Security Agent of Worry-Free Business Security (WFBS) 6.0 More Kernel mode memory usage of the Client/Server Security Agent is very highSolution IDLast Updated1036648Date : 2011/05/11 Time: 9:54 PM (PST)Product/VersionPlatformClient Server Messaging Security for SMB - 3.6; Client Server Security for SMB - 3.6Not Applicable - N/A
Search Related Articles All Products Worry-Free Business Security Standard/AdvancedOfficeScanHosted Email SecurityControl ManagerInterScan Messaging Security SuiteDeep Security Advanced Reporting and Management for InterScan Web SecurityClient / Server Suite for SMBClient Server Messaging Security for SMBControl ManagerCore Protection for Virtual MachinesCore Protection ModuleData Loss PreventionData Loss Prevention EndpointDeep SecurityEmail Reputation ServicesEmail Security Platform for Service Providers - White LabelEndpoint Security PlatformHosted Email SecurityHosted Email Security - Inbound FilteringInstant Messaging SecurityInterScan eManagerInterScan Gateway Security ApplianceInterScan Messaging Security Appliance 5000InterScan Messaging Security SuiteInterScan Messaging Security Virtual ApplianceInterScan VirusWallInterScan VirusWall for NTInterScan VirusWall for SMBInterScan Web Security Appliance 2500InterScan Web Security SuiteInterScan Web Security Virtual ApplianceInterScan WebProtectIntrusion Defense FirewallLeakProofLicensing Management PlatformMobile Armor DataArmor Full Disk EncryptionMobile Armor PolicyServerNetwork VirusWallOfficeScanPortalProtectScanMail for ExchangeScanMail for Lotus DominoSecureCloudServerProtect for EMC CelerraServerProtect for LinuxServerProtect for Microsoft Windows/Novell NetwareServerProtect for Network Appliance FilerThreat Discovery ApplianceThreat Intelligence ManagerTrend Micro Email Encryption GatewayTrend Micro Email Encryption HostedTrend Micro Encryption for EmailTrend Micro Endpoint EncryptionTrend Micro Mobile SecurityTrend Micro SafeSync for BusinessTrend Micro Security for MacintoshTrend Micro Smart Protection ServerTrend Micro Vulnerability Management ServicesWorry-Free Business Security HostedWorry-Free Business Security ServicesWorry-Free Business Security Services for DellWorry-Free Business Security Standard/AdvancedWorry-Free Remote Manager Business Knowledge Base All Support Advanced Search | View Search Tips Kernel mode memory usage of the Client/Server Security Agent is very highOfficeScan server has high CPU usage attributed to instances of cgirecvfile.exe and cgirqini.exe processesThe Client/Server Security Agent of Worry-Free Business Security (WFBS) downloads a pattern file but does not load itThe CoreServiceShell.exe process has high CPU usage when some programs access large amounts of filesManually uninstalling the Security Server and the Client/Server Security Agent of Worry-Free Business Security (WFBS) 6.0 More Kernel mode memory usage of the Client/Server Security Agent is very highSolution IDLast Updated1036648Date : 2011/05/11 Time: 9:54 PM (PST)Product/VersionPlatformClient Server Messaging Security for SMB - 3.6; Client Server Security for SMB - 3.6Not Applicable - N/A
Problem DescriptionThe system resource (kernel mode memory) usage of the Client/Server Security Agent is very high, and prevents other applications and/or system drivers from working properly.SolutionThis occurs because Scan Engine 8.55 (released on October 31, 2007), which is used by the Client/Server Security Agent, disabled the “SystemMapView” option to fix a conflict with Express Mail Server. Disabling the option increased kernel memory utilization by 18-20 MB. In addition to this, the growing virus pattern (LPT$VPN.*) also uses kernel memory. As a workaround, do either of the following: Option I: Contact Technical Support to request for a server-side tool that will automate the following for all clients: • Enable the “SystemMapView” option • Set the “PagedPoolSize” option to the maximum value Option II: Manually set “PagedPoolSize” to the maximum value and enable the “SystemMapView” option. To set the “PagedPoolSize” to maximum: 1.Open the Registry Editor: a.From the desktop, click Start > Run. b.Type "regedit" then click OK. Important: Always create a backup before modifying the registry. Incorrect registry changes may cause serious issues. Should this occur, restore it by referring to the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.2.Go to the HKEY_LOCAL_MACHINE \System\CurrentControlSet\Control\Session Manager\Memory Management hive.3.Change the value of the "PagedPoolSize" key to “0xFFFFFFFF”.4. Reboot the machine. To enable “SystemMapView”: 1.Open the Registry Editor: a.From the desktop, click Start > Run. b.Type "regedit" then click OK. Important: Always create a backup before modifying the registry. Incorrect registry changes may cause serious issues. Should this occur, restore it by referring to the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.2.Go to the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSApiNt\Parameters.3.Add a new DWORD value called "EnableSystemView" then assign it a value of "1".4. Reboot the machine. Note: These settings will be retained during upgrades.
Problem DescriptionThe system resource (kernel mode memory) usage of the Client/Server Security Agent is very high, and prevents other applications and/or system drivers from working properly.SolutionThis occurs because Scan Engine 8.55 (released on October 31, 2007), which is used by the Client/Server Security Agent, disabled the “SystemMapView” option to fix a conflict with Express Mail Server. Disabling the option increased kernel memory utilization by 18-20 MB. In addition to this, the growing virus pattern (LPT$VPN.*) also uses kernel memory. As a workaround, do either of the following: Option I: Contact Technical Support to request for a server-side tool that will automate the following for all clients: • Enable the “SystemMapView” option • Set the “PagedPoolSize” option to the maximum value Option II: Manually set “PagedPoolSize” to the maximum value and enable the “SystemMapView” option. To set the “PagedPoolSize” to maximum: 1.Open the Registry Editor: a.From the desktop, click Start > Run. b.Type "regedit" then click OK. Important: Always create a backup before modifying the registry. Incorrect registry changes may cause serious issues. Should this occur, restore it by referring to the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.2.Go to the HKEY_LOCAL_MACHINE \System\CurrentControlSet\Control\Session Manager\Memory Management hive.3.Change the value of the "PagedPoolSize" key to “0xFFFFFFFF”.4. Reboot the machine. To enable “SystemMapView”: 1.Open the Registry Editor: a.From the desktop, click Start > Run. b.Type "regedit" then click OK. Important: Always create a backup before modifying the registry. Incorrect registry changes may cause serious issues. Should this occur, restore it by referring to the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.2.Go to the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VSApiNt\Parameters.3.Add a new DWORD value called "EnableSystemView" then assign it a value of "1".4. Reboot the machine. Note: These settings will be retained during upgrades.
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