|
Please click on any of the following categories for more information on the issues resolved in WFBS 6.0 SP3:
|
|
|
|
•
|
Performance Issues
|
|
•
|
Scanning, Detection and Filtering Issues
|
|
•
|
User Interface
|
|
•
|
Installation, Uninstallation and Upgrade
|
|
•
|
Crash / Hang Issues
|
|
•
|
Compatibility Issues
|
|
•
|
Purchasing, Product Registration and Licensing
|
|
•
|
Other Issues
|
|
|
|
|
|
|
Performance Issues
|
|
|
|
|
•
|
Web pages that are not security risks sometimes tend to be blocked.
|
|
•
|
When the Smart Query Filter is updating, clients may experience a performance issue.
|
|
•
|
Multiple "PccNtMon.exe" processes run simultaneously on terminal servers. This issue occurs because when the PccNtMon.exe detects the "RCS" registry key under the \HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\PC-cillinNTCorp\CurrentVersion\Misc registry hive, it terminates its initialization thread but does not close.
|
|
•
|
Due to the increasing size of incremental updates to the Smart Scan Server, clients may experience performance issues when the Smart Query Filter is updating.
|
|
•
|
The MSA does not support some special characters in email addresses. This violates RFC standards.
|
|
•
|
60 days before the product license expires, users receive several daily notifications from the server stating that the product license has expired.
|
|
•
|
The Trend Micro Anti-Spam Toolbar threshold setting function does not work properly. The threshold can be set to "medium level" only.
|
|
•
|
The handle count in the TmPfw.exe process increases causing a memory shortage to occur. This triggers the "333", "1002", "1009", "1030", and "1058" event IDs to appear in the system log.
|
|
•
|
The computer performance may slow down significantly when users use Windows Explorer to browse through the CD/DVD drive and eject the CD/DVD.
|
|
|
|
|
back to top
|
|
|
|
|
Scanning, Detection and Filtering Issues
|
|
|
|
|
•
|
The DCE cleanup setting is not fully utilized.
|
|
•
|
Some malware can only be cleaned by the "Terminate" and "Clean" features of Behavior Monitor engine. These two features are disabled in WFBS and cannot be manually enabled.
|
|
•
|
Client/Server Security Agents (CSAs) cannot install successfully on 64-bit operating systems after applying Service Pack 2 (standalone) to WFBS 6.0 or WFBS 6.0 SP1.
|
|
•
|
Only Mozilla Firefox 3.6 recognizes the NSC driver as an add-on.
|
|
•
|
WFBS 6.0 SP2 cannot exclude files from scans if the extension names are longer than six characters.
|
|
•
|
ScanMail/Messaging Security Agent (MSA) uses one third-party component to extract Microsoft Office/Adobe PDF documents for content scanning. However, when this component encounters some special samples, it stops unexpectedly or causes the server to stop responding. Both events stop the ScanMail for Exchange Master Service and Trend Micro Messaging Security Agent (MSA) Master Service.
|
|
•
|
After applying WFBS 6.0 SP 2 standalone to WFBS 6.0 SP1 on 64-bit operating systems, users may not be able to successfully install/update the CSAs.
|
|
•
|
The CSA configures blank proxy settings if the Internet Explorer proxy setting is checked and does not specify the proxy server information. As a result, the CSA cannot communicate with backend.
|
|
•
|
The page which Web Reputation Services (WRS) does not rate is blocked, and the blocked page is displayed with the status "Highly Suspicious".
|
|
|
|
|
back to top
|
|
|
|
|
User Interface
|
|
|
|
|
•
|
In Client/Server Messaging Security (CSM) 3.5 or earlier versions, Trend Micro Common Client Communication Service was installed as an interactive service. With this configuration, the console of the firewall install condition checker in WFBS 6.0 Service Pack 2 is visible. The console will appear when CSA updating or firewall setting changed.
|
|
|
|
|
back to top
|
|
|
|
|
Installation, Uninstallation and Upgrade
|
|
|
|
|
•
|
On the Windows 2008 environment, the Worry-Free Remote Manager (WFRM) agent setting tool behaves abnormally when the User Account Control (UAC) is enabled.
|
|
•
|
WFBS 6.0 SP2 tags a new activation code as invalid even if the code works in Service Pack 1.
|
|
•
|
WFBS does not automatically remove the following third-party antivirus products:
|
|
|
o
|
AVG 7.0, 8.5 and 9.0Panda
|
|
|
o
|
F-Secure Client Security 8.02
|
|
|
o
|
F-Secure Client Security 8.02
|
|
|
o
|
F-Secure Av Workstations 8.0
|
|
|
o
|
F-Secure Anti-Virus for Windows Workstations 9.00
|
|
|
o
|
Sunbelt Software VIPRE
|
|
|
o
|
Sunbelt Software Personal Firewall
|
|
|
o
|
Sunbelt Software CounterSpy
|
|
|
|
|
back to top
|
|
|
|
|
Crash / Hang Issues
|
|
|
|
|
•
|
Trend Micro Common Client Communication Service may stop responding unexpectedly if the relied REG key does not open successfully.
|
|
•
|
The CSA's ntrtscan process may crash when initial VSAPI and get pattern information.
|
|
•
|
The CSA's Trend Micro Behavior Monitoring driver may cause Blue Screen of Death (BSOD).
|
|
•
|
An issue causes the CSA (Tmlisten) to crash after few days of reinstalling it.
|
|
•
|
The iCRCHdler.dll file crashes when icrc.dat path contains a Unicode path.
|
|
•
|
The iCRCHdler.dll file crashes after "init" and "de-init" for more than 1088 times. The issue occurs because of the TLS memory leak in the third party library.
|
|
•
|
The iCRCHdler.dll file randomly crashes after "init" and "de-init" for a certain number of times. The issue occurs because of a running OpenSSL in multi-threadded environment.
|
|
•
|
ScanMail for Exchange unexpectedly stops when scanning specific PDF files.
|
|
•
|
In previous Scan Engine versions, there is a known InterOP issue with Microsoft Data Protection Manager 2010. This may cause the system to hang for 10 minutes during the operation of Microsoft Data Protection Manager.
|
|
•
|
BSOD occurs in WFBS 5.0.
|
|
|
|
|
back to top
|
|
|
|
|
Compatibility Issues
|
|
|
|
|
•
|
When users overwrite Excel 2007 files, temporary files are created but are not deleted promptly.
|
|
|
|
|
back to top
|
|
|
|
|
Purchasing, Product Registration and Licensing
|
|
|
|
|
•
|
Japanese license expiration notifications have the wrong subject.
|
|
|
|
|
back to top
|
|
|
|
|
Other Issues
|
|
|
|
|
•
|
Many of the URLs that are banned by the National Center for Missing and Exploited Children (NCMEC) are image files. Because image file types are included in the scan exclusion list, these banned URLs are not scanned and escape detection.
|
|
•
|
If there is only one gateway from the location awareness gateway list, users cannot delete the entry.
|
|
|
|
|
•
|
Some Windows NT event log records cannot be displayed correctly and the following message appears:
|
|
|
|
The description for Event ID <<EVENT ID>> from source Trend Micro Messaging Security Agent 5.1 cannot be found.
|
|
|
|
This issue occurs because the transport hook for the Messaging Security Agent (MSA) Exchange 2007 module records Windows NT events using an incorrect Windows NT event log source.
|
|
•
|
WFBS does not have a setting to disable the online/offline status checker.
|
|
•
|
Sometimes WFBS 6.0 blocks web pages that do not pose any security risk.
|
|
•
|
If the searchindexer.exe process holds the access rights to Excel temporary files on a Windows platform, users could not save Excel files.
|
|
•
|
Virus scan temporary files (VS*.*) in the ..<Client Server Security Agent>\Temp\ folder are not deleted automatically which is causing the disk space to be full.
|
|
•
|
The Security Server does not allow approved URLs with specified port numbers.
|
|
•
|
TrendProtect does not rate search results from the Yahoo (http://www.yahoo.co.jp) and Biglobe (http://www.biglobe.ne.jp) search engines.
|
|
•
|
WFBS should support auto-config (PAC) proxy type of Internet Explorer.
|
|
•
|
WFBS agents take about 60 minutes to send URL filter event logs to the server. As a result, the number of notifications may exceed the threshold before administrators receive the logs.
|
|
•
|
The Messaging Security Agent (MSA) database grows to be bigger than 2G. This causes Event ID 1105 and 1827 to appear in the Event Viewer with MSSQL$SCANMAIL resource.
|
|
•
|
When composing notification messages, the computer name buffer can be overwritten by improper memory operation because of a very long computer name.
|
|
•
|
The Trend Micro Security Server generates logs with identical event IDs in the Windows Event Log.
|
|
•
|
The TMProxy process approved list deployment feature is added.
|
|
|
|
|
back to top
|
|
|
|
|
|
|
Connect with us on
| | | |