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"Invalid password" error appears when logging in to the Worry-Free Business Security (WFBS) console after upgrading to version 6.0/7.0

Solution IDLast Updated
1054747Date : 2012/02/3 Time: 2:48 AM (PST)


Product/VersionPlatform
Worry-Free Business Security Standard/Advanced - 6.0, 7.0
Windows - 2000 Professional, 2000 Small Business Server, 2003 Home Server, 2003 Small Business Server, 2003 Standard Server Edition, 2008 Essential Business Server, 2008 Small Business Server, 7 32-bit, Vista 32-bit, XP Professional

Problem Description

You keep getting an Invalid password error message when opening the WFBS console, even after you have reset the password.

The issue occurs when the Security Server’s database gets corrupted. As a result, the Security Server fails to finish creating a backup copy of itself in the C:\Windows\Temp\pdb<xxxx>.tmp folder.


Solution

Important: This procedure will require you to recreate the WFBS database. All CSAs/SAs will be temporarily removed and all settings and configurations will be lost.

To resolve the issue, please do the following:

 

 

1.

On the Security Server, stop the Trend Micro Security Server Master Service.

 

 

2.

Go to the Task Manager and make sure that there is no dbserver.exe process running.

 

 

3.

Go to the .. \Program Files\Trend Micro\Security Server\PCCSRV folder.

 

 

4.

Rename the HTTPDB folder to create a backup.  

 

 

 

        Example: The folder can be renamed as "1_HTTPDB".

 

 

5.

Create a new folder named "HTTPDB" on the same directory.

 

 

6.

Start the Trend Micro Security Server Master Service.
   
   
   
   
   


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