Installing the Worry-Free Remote Manager agent

Problem Description

This article showa the steps for installing the WFRM Agent, which requires the following:

•	Client Server Security for SMB (CS) 3.5/3.6 or Client Server Messaging Security for SMB (CSM) 3.5/3.6 or Worry-Free Business Security (WFBS) 5.1, 6.0, and 7.0
•	Active Internet connection
•	50 MB available had disk space
•	Globally Unique Identifier (GUID)- this is generated and provided by the reseller

To install the agent, please do the following:

1.	Copy the WFRM Agent installation file to the CS/CSM/WFBS Security Server.

2.	Open the installation file and then read the license agreement.

3.	Select I accept the terms of the license agreement then click Next.

4.	Enter your name and the name of your company.

5.	Specify the installation location. To use the default location, click Next.

6.	For the Server Address, enter the FQDN of the WFRM server.

	Use the FQDN that corresponds to your region:

	•	North America: wfrm-usa.trendmicro.com
	•	Europe/Middle East: wfrm-emeaa.trendmicro.com
	•	Asia Pacific: wfrm-apaca.trendmicro.com
	•	Latin America: wfrm-lara.trendmicro.com

7.	Select a communication protocol and then enter the necessary information:

	•	HTTPS (Recommended)

		a.	Click HTTPS and then type port 443.
		b.	Get the WFRM Agent SSL certificate.
		c.	Enter the path and filename of the SSL certificate or click the Browse button to locate the SSL certificate.

	•	HTTP - Select HTTP and then type port 80.

8.	Click Next.

9.	Specify the settings if your CS / CSM / WFBS server uses a proxy server to connect to the Internet, and then click Next.

10.	Type the agent name and the GUID, and then click Next.

11.	Review the installation settings and then click Next > Finish.

Solution ID	Last Updated
1034852	Date : 2012/02/8 Time: 8:13 PM (PST)

Product/Version	Platform
Client Server Messaging Security for SMB - 3.6; Client Server Security for SMB - 3.6; Worry-Free Business Security Standard/Advanced - 5.1, 6.0, 7.0; Worry-Free Remote Manager - 2.6	Windows - 2000 Server, 2003 Enterprise, 2003 Standard, 2003 Standard Server Edition, 2008 Enterprise, 2008 Standard

Rate this Solution
Did this article help you? Yes No	What was the problem with this solution? Required The video did not play properly. The image(s) in the solution article did not display properly. The solution did not provide detailed procedure. The solution is hard to understand and follow. The solution did not resolve my issue. Others. Please specify. Please provide your comments to help us improve this solution. Required

	*This form is an automated system. General questions, technical, sales and product-related issues submitted through this form will not be answered.


Business Knowledge Base All Support
Advanced Search \| View Search Tips