Knowledge Base

Support

Installing the Client/Server Security Agent (CSA) or Security Agent (SA) using the Internal Website

Solution IDLast Updated
1037393Date : 2012/02/9 Time: 4:58 AM (PST)


Product/VersionPlatform
Worry-Free Business Security Standard/Advanced - 5.1, 6.0, 7.0
Windows - 2000 Server, 2003 R2, Server 2008 Datacenter, Server 2008 Enterprise, Server 2008 Standard, Vista, XP

Problem Description

After installing the Trend Micro Security Server, you can install the Client/Server Security Agents (CSA) or Security Agents (SA) using the internal website created during the Security Server installation. You can provide users with the internal website address and then instruct them to start the CSA or SA installation.

Solution

To install the CSA or SA using the internal website, do the following:
  1. On Internet Explorer (IE) 5.5 or higher, click Tools > Internet Options > Security tab > Local intranet and set the security level to allow ActiveX controls to download the setup files.
    Note: IE 64-bit is not supported. You can also use the Security Server's web console. On the password screen, you will see a "Click here" link for client installation.
  2. Go to the IE address bar and type one of the following:
    • If the Security Server has SSL: https://<Trend Micro Security Server name>:<port>/SMB/console/html/client
    • If the Security Server has no SSL: http://<Trend Micro Security Server name>:<port>/SMB/console/html/client
  3. Click Install Now to start the installation. Once finished, the Client/Server Security Agent icon will show in the Windows system tray.
    Note: For the installation to be complete, you may need to start to finish installing drivers.
    For Windows Vista, make sure that "Protected Mode" is enabled. To enable Protected Mode, go to Internet Explorer and click Tools > Internet Options > Security.


Rate this Solution
Did this article help you?  
 
 Please provide your comments to help us improve this solution.

 
  *This form is an automated system. General questions, technical, sales and product-related issues submitted through this form will not be answered.
 
 

Connect with us on