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Software performance issues are usually more complex to identify and resolve than software blocking issues. Typically, applications that have heavy input/output (I/O), or that are resource-intensive may conflict with the Behavior Monitoring and Device Control features.
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To resolve these performance issues, you first need to identify the applications that are resource-intensive or that have heavy I/O using Trend Micro TMPerfTool. Once these processes have been identified, they can be added to the Exception List area provided in the product.
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| Note: This procedure also resolves performance issues that occur when you install a Sage 50 account on a computer where the Client/Server Security Agent is installed. |
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Please do the following:
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1.
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Unzip the TMPerfTool_2_90_1131.zip file.
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2.
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Place the TMPerfTool.exe fuels in the same folder as the TMBMCLI.dll file. Usually, TMBMCLI.dll is in the main folder of the products.
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Examples:
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Trend Micro Internet Security's default installation folder is %ProgramDir%\Trend Micro\Internet Security.
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Worry-Free Business Security's default installation folder is %ProgameDir%\Trend Micro\Client Server Security Agent.
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OfficeScan's default installation folder is %ProgramDir%\Trend Micro\OfficeScan Client.
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3.
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Right-click TMPerfTool.exe and select Run as administrator.
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4.
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Click Analyze. The Trend Micro Performance Tuning Tool will start to monitor the CPU usage and event loading.
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If a red highlighted row appears, it means that the Trend Micro Performance Tuning Tool found a system-intensive process. In the example below, the process is mspdbsrv.exe.
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5.
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Select the highlighted row and then click the plus (+) button to add this process the exception list.
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Related Information:
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Deploying Behavior Monitoring in WFBS 6.0
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