I received a notification saying Trend Micro Antivirus 11 and Trend Micro AntiVirus plus AntiSpyware 2007 have reached their End-of-Life / End-of-Support
 

Solution ID:

EN-1039038

Product:

Trend Micro AntiVirus plus AntiSpyware - 2007; Trend Micro Antivirus plus AntiSpyware - 2009; PC-cillin Antivirus - 11
Operating System:
Windows Vista - SP1; Windows XP - SP2, SP3; Windows Vista

Published:

8/13/2009 1:59 AM 
 

Solution:

Public

 

If you receive an email or popup regarding the End of Life or End of Support for your Trend Micro product, you will need to upgrade the program to Trend Micro AntiVirus plus AntiSpyware 2009. This is free if your subscription has not yet expired, but if it has, you will need to buy a new subscription. Please see the instructions below:

Note: If you are not sure whether or not you have already installed the latest version, you will need to access the Product Information page to check your product's program version. The latest program version number is 17.1XXXX, where XXXX pertains to numbers.

Subscription Not Expired

If your subscription has not yet expired, you can upgrade to the latest version of Trend Micro AntiVirus plus AntiSpyware for free. For instructions on how to do this, refer to this solution:

How do I upgrade my Trend Micro AntiVirus 11 or Trend Micro AntiVirus plus Antispyware 2007 to the latest version?

Subscription Expired

If your program subscription has expired, you can purchase an upgrade to the latest version of Trend Micro AntiVirus plus AntiSpyware. You can do this either online or offline. Refer to the following:

o

Buy this product online. Refer to this article from our Knowledge Base:

How do I renew my Trend Micro AntiVirus program license?

o

Purchase an upgrade from a local retail store. Refer to this article:

Which retail stores sell Trend Micro Home and Home Office products?

After you have purchased the upgrade, you can access the following solution for instructions on downloading and installing Trend Micro AntiVirus plus AntiSpyware 2009:

How do I upgrade my Trend Micro AntiVirus 11 or Trend Micro AntiVirus plus Antispyware 2007 to the latest version?

Related Information:

Frequently asked questions (FAQs) about End of Life and End of Support


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