Resetting a forgotten Trend Micro Account (My Account) password

Support
Solution ID Last Updated
1036830 Date : 2014/09/25 Time:3:29 AM , (PST)


Product/Version Platform
Titanium AntiVirus + - All;Titanium Internet Security - All;Titanium Internet Security for Dell - All;Titanium Internet Security for Mac - All;Titanium Maximum Security - All;Titanium Maximum Security Premium Edition - All;Titanium Premium Security - All;Titanium Smart Surfing for PC - 2011, 2012;Trend Micro Antivirus for Mac - 2015;Trend Micro AntiVirus plus AntiSpyware - 2009, Trend Micro AntiVirus plus AntiSpyware - 2010;Trend Micro DirectPass - All;Trend Micro Internet Security - 2015;Trend Micro Internet Security - 2009, Trend Micro Internet Security - 2010;Trend Micro Internet Security Pro - 2009, Trend Micro Internet Security Pro - 2010;Trend Micro Maximum Security - 2015;Trend Micro Mobile Security - 2.6, Trend Micro Mobile Security - 3.0;Trend Micro Mobile Security - All;Trend Micro Mobile Security for Amazon - All;Trend Micro Mobile Security for Android - All;Trend Micro Mobile Security for iOS - All;Trend Micro Online Guardian for Families - 1.0;Trend Micro Premium Security - 2015;Trend Micro SafeSync - All;Trend Micro SafeSync for Business - All;Trend Micro Smart Surfing for Mac - 1.0;
Android - 2.0, 2.1 Eclair, Android - 2.1+, Android - 2.2 Froyo, Android - 2.3 Gingerbread, Android - 3.x Honeycomb, Android - 4.0 Ice Cream Sandwich, Android - 4.1 Jellybean, iOS - 4.0+, Macintosh - Leopard, Lion, Snow Leopard, Tiger, iOS 3.x, iOS 4.x, iOS 5.x, Mountain Lion, Windows - 7 32-bit, Windows - 7 64-bit, Windows - Vista 32-bit, Windows - Vista 64-bit, Windows - XP Home, Windows - 8 32-bit, Windows - 8 64-bit, Windows - 8 RT, Windows - XP Professional, Windows - 8.1 32-bit, Windows - 8.1 64-bit

Problem Description

You cannot log in to your Trend Micro Account (My Account) because you forgot your password and you need to change it.

Solution

[ Expand All ]

 

What is Trend Micro Account (My Account)?

Your Trend Micro Account (My Account) contains your registration information and is created after you register any Trend Micro program using your email address and password. You can use this account to update your registration details and manage your subscription.
For more information on Trend Micro Account, refer to this article: Frequently asked questions (FAQs) about Trend Micro Account (MyAccount).  

 

How do I reset my Trend Micro Account (My Account) password?

To reset your password:
  1. Go to Trend Micro Account (My Account).
  2. Click Forgot password?.
    MyAccount
  3. Type the email address you used to register your program and captcha or characters shown then Click Retrieve.
    Forgot Your Password
    You will be prompted to check your email to reset your account password.
    Check Your Email
  4. Log in to your email and open the email from Trend Micro.
  5. Click change your password now. A new window will open asking for your new password.
    account information
  6. Type your new password in the New password field and retype it in the Confirm new password field.
    Note: Your password should be between 8 and 50 characters long. Make sure to remember your password.
    create a new password
  7. Click Update Password.
  8. Click Sign In.
    Password Changed
    Note: If you forgot your password and you have already changed your email address, contact our Technical Support for assistance.

 

Need help?

If you encounter issues while transferring your protection from one phone to another, contact our Technical Support for assistance.


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