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I do not have my Order Confirmation email.

Solution IDLast Updated
1037092Date : 2011/05/12 Time: 2:47 AM (PST)


Product/VersionPlatform
Trend Micro AntiVirus plus AntiSpyware - 2008; Trend Micro Internet Security - 2008; Trend Micro Internet Security Pro - 2008
Windows - Vista 32-bit, XP Home

Problem Description

I did not receive my Order Confirmation email.

I accidentally deleted my Order Confirmation email.

My Order Confirmation email is either missing or lost.

Solution

If you either did not receive or accidentally deleted your Order Confirmation email, visit Digital River’s Customer Service page and try to retrieve your purchase information.

From the Customer Service page, click on I need a copy of my invoice under Order Information section.

 

You can type in the information listed below:

Order Number and Password

E-mail address and the last 5 digits of your credit card

   

If your search results in “No order found” and you were billed for the purchase, send any of the information below to Trend Micro Consumer Support.

   

°

Serial Number

°

Order Number

°

E-mail address


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