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There may be sections of the pattern in the latest updates that the scan engine, VSAPI, cannot read properly. This issue occurs if you are using a scan engine version lower than VSAPI 9.0.
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To resolve the issue, please do the following:
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1.
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Download the fix by following the steps below:
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a.
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Download the file by clicking on your operating system below:
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b.
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Save the file in your My Documents folder for easy access.
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c.
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After completing the download, go to your My Documents folder and verify that the zipped file is present.
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2.
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Extract the files.
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To do this, follow the steps below:
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a.
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Right-click on the compressed file and select Open With from the menu that appears.
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b.
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Select Compressed (Zipped) Folders.
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c.
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When the Extraction Wizard appears, click Next.
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d.
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Make sure the checkbox beside Show extracted files has been ticked then click Finish.
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A new window containing the files will appear.
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3.
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Copy the files.
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To do this, follow these steps:
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a.
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Select the files you have just extracted. Make sure both files are selected by holding down the SHIFT key when you click on the filenames.
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b.
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Click on the Edit option then click Copy.
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4.
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Stop Trend Micro services.
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You can do this by following these steps:
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a.
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Click Start > Programs or All Programs > Trend Micro Internet Security > Trend Micro Support Diagnostic Toolkit.
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Note: If you are using Windows Vista, right-click on Trend Micro Support Diagnostic Toolkit then select Run as administrator. If a User Account Control window appears, click Continue or enter the password for an administrator account then click OK before proceeding to the next step.
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b.
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Go to the [A] General tab then click Quit All Modules.
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5.
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Transfer the files by doing the following:
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a.
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Click Start > Run.
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b.
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Type “%Systemroot%” into the field provided then hit ENTER on your keyboard.
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Note: When typing text into a field, do not include the quotation marks.
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c.
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Double-click on the system32 folder to open it.
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d.
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Once in the system32 folder, double-click on the drivers folder to open it as well.
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e.
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Click Edit and select Paste.
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6.
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Restart your computer.
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Related Information:
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· I cannot open websites or send and receive webmail after updating Trend Micro Internet Security Pro 2010 [EN-1055099]
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· I cannot open websites or send and receive webmail after updating Trend Micro AntiVirus plus AntiSpyware 2010 [EN-1055101]
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