I cannot download Trend Micro Internet Security for Dell using the Trend Micro Dell product downloader
 

Solution ID:

 EN-1037469

Product:

 Trend Micro Internet Security for Dell - 16.6
Operating System:
 Windows - 7; Windows XP - SP2; Windows Vista

Published:

 10/26/2009 8:04 PM 
 

Problem:

Using the program installer from the link provided in the confirmation email (http://dell.trendmicro.com/download) results in either a failed download or failed installation. How do I download an alternate installer?

 

Solution:
Public
 

To download the alternate installer file for Trend Micro Internet Security for Dell onto your computer desktop, please follow the steps below:
 

1.

Download the installer file by clicking on its location:
   
 

 

http://www.trendmicro.com/ftp/products/tis/dell/en-US_TISDell_Download.exe
   

Note: The installer works with Windows XP and both 32-bit and 64-bit versions of Windows Vista.

2.

When the File Download window opens, click Save. The Save As window will appear.
   

3.

Select Desktop on the left pane as the location for the download, and click Save.
   
 

   
 

A window showing your progress as the installer is downloaded onto your computer will appear.
   

4.

When the download is complete, start the installation by clicking Run on the Download Complete window or by going to your desktop and double-clicking on the downloaded file.
   

5.

Install the program. For instructions on how to do this, refer to solution EN-1037434 from our Knowledge Base.

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