Knowledge Base

The Trend Micro Online Store's Shopping Cart shows you a list of the items you will be purchasing.

This page appears before you fill up your credit card and billing information, giving you a chance to edit or add to your order before paying for it.

The Shopping Carts for different regions may appear differently.

Below are some frequently asked questions on using the Shopping Cart. Please select your question from the options under your region:

For North America:

(United States, Canada, Guam, Puerto Rico, and the Virgin Islands)

1.

What does the Shopping Cart look like?

2.

What is AutoRenew, and how do I turn it off?

3.

How do I remove an item from my Shopping Cart?

4.

What is the optional Download Protection Service?

5.

Why am I being offered a backup CD?

6.

What is the “Extra Features, Extra Value” item offered when buying Trend Micro Internet Security?

7.

What do I get out of the Premium Service Plan?

8.

What is the promotional code, and should I be typing anything into the field provided?

9.

What should I do once I am ready to proceed to the next step of my purchase?

Note: If you have questions or concerns not listed above, try searching our Knowledge Base for solutions.

For Asia-Pacific:

(Australia, New Zealand, Hong Kong, India, Malaysia, and Singapore)

1.

What does the Shopping Cart look like?

2.

How do I remove an item from my Shopping Cart?

3.

What is the Extended Download Service?

4.

What do I get out of the free one-year subscription to Carbonite?

5.

What is the promotional code, and should I be typing anything into the field provided?

6.

What should I do once I am ready to proceed to the next step of my purchase?

Note: If you have questions or concerns not listed above, try searching our Knowledge Base for solutions.

For North America (United States, Canada, Guam, Puerto Rico, and the Virgin Islands)

What does the Shopping Cart look like?

The image below shows you the Shopping Cart page for North America. On this page, you will be able to see which products you are buying before proceeding to the payment step.

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What is Auto-Renew, and how do I turn it off?

AutoRenew (also known as AutoRenew or automatic renewal) is a service that extends your license automatically when it is about to expire.

This is enabled by default, as you can see in the image below:

To turn the service off, do the following:

1.

Click (update Auto-Renew status).

2.

On the window that appears, select Off (make sure a dot appears beside it) then click Update Cart.

3.

Once done, verify that the Auto-Renew status is displayed as “Off.”

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How do I remove an item from my Shopping Cart?

To remove an item from your Shopping Cart, click on the trash can icon to the left of the product, and the page will refresh itself, removing that item from the list.

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What is the optional Download Protection Service?

Purchasing the Download Protection Service (seen below) gives you access to your download and serial key for one (1) year.

This service is useful in the following situations:

·         Problems with your PC cause you to lose your programs and data

·         Your PC is stolen or damaged

·         You need to reinstall your software

If you would prefer not to purchase this service, click on the trash can icon beside the item description to remove it from the list.

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Why am I being offered a backup CD?

A backup CD is a copy of the installation file you will need to install your Trend Micro program.

Once purchased, this will be delivered to the address you specify; the backup CD cannot be purchased on its own.

To buy this, click on the Add button.

Note: The backup CD is only available for the 32-bit versions of Windows XP and Windows Vista. For the 64-bit version, download the file from our Product Pages and then create a backup copy.

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What is the “Extra Features, Extra Value” item offered when buying Trend Micro Internet Security?

This offer upgrades your item for purchase from Trend Micro Internet Security to Trend Micro Internet Security Pro.

To avail of this offer, click on the Add button.

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What do I get out of the Premium Service Plan?

Avail of the offer to optimize your PC protection with a Premium Service Plan to add two Premium Service offerings with your Trend Micro Internet Security Pro.

The Premium Services offered with this package are:

·         Virus Removal Service: resolve any issues caused by security threats on your computer

·         Security Health Check Service: configure your computer’s settings to optimize your protection from security threats

To purchase this package, click on the Add button.

Purchasing the Premium Service also gives you priority support 24/7. To learn more about Premium Services, visit our frequently asked questions (FAQs) page [Solution EN-1039153].

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What is the promotional code, and should I be typing anything into the field provided?

If you are given a promotional or promo code by an authorized Trend Micro representative, you can type it into the field shown above then click Apply.

If you did not receive a promotional code, ignore this section.

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What should I do once I am ready to proceed to the next step of my purchase?

Once you are done, click on the Continue Checkout button.

This will bring you to the Billing & Payment Information section, where you will be asked to provide your credit card details. For help with filling up the form, refer to solution EN-1054503.

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For Asia-Pacific (Australia, New Zealand, Hong Kong, India, Malaysia, and Singapore)

What does the Shopping Cart look like?

The image below shows you the Shopping Cart page for the Asia-Pacific region. On this page, you will be able to see which products you are buying before proceeding to the payment step.

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How do I remove an item from my Shopping Cart?

To remove an item from your Shopping Cart, click on the trash can icon to the left of the product, and the page will refresh itself, removing that item from the list.

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What is the Extended Download Service?

Purchasing the Download Protection Service (seen below) allows you to re-download your program and gain access to your serial number whenever you need to for a period of one (1) year.

This service is useful in the following situations:

·         Problems with your PC cause you to lose your programs and data

·         Your PC is stolen or damaged

·         You need to reinstall your software

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What do I get out of the free one-year subscription to Carbonite?

Carbonite is a third-party company (not part of Trend Micro) that offers online backup services.

When you purchase any Trend Micro program, you get a free one-year subscription with 20 GB of online backup for each license.

For more information about and support for the Carbonite Online Backup Service, visit the related frequently asked questions (FAQs) page [EN-1038508].

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What is the promotional code, and should I be typing anything into the field provided?

If you are given a promotional or promo code by an authorized Trend Micro representative, you can type it into the field shown above then click Apply.

If you did not receive a promotional code, ignore this section.

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What should I do once I am ready to proceed to the next step of my purchase?

Once you are done, click on the Continue Checkout button.

This will bring you to the Billing & Payment Information section, where you will be asked to provide your credit card details. For help with filling up the form, refer to solution EN-1054503.

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Related Information:

·         Trend Micro Online Store Frequently Asked Questions (FAQs)

·         Frequently asked questions (FAQs) about the order confirmation email for online purchases [EN-1054505]

·         How to fill up and submit the Billing and Payment Information form when purchasing online [EN-1054503]