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Note: If you are in the United States, you can purchase a Premium Installation Service incident to have a Trend Micro expert install the program for you. For more information or to buy the service, visit our Premium Services Portal.
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You can install Trend Micro Internet Security Pro 2010 for Dell over the 2009 version without manually uninstalling the older program on your computer. Please do the following:
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Important: We recommend that you print out this document before proceeding because you will be asked to restart your computer during the procedure.
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1.
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Make sure your computer meets the program’s minimum system requirements.
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If these requirements are not met, you may not be able to run or install the program properly.
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You can find a list of these requirements in solution EN-1054197.
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2.
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Download the installer file by clicking on the link below. Save the file onto your desktop.
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http://www.trendmicro.com/ftp/products/tis/dell/TIS17.5pro_dell_en_setup.exe
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For instructions on how to download the installer, see below:
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a.
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Close all open programs.
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b.
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Start the download by clicking on the link above.
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c.
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When the File Download window appears, click Save.
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d.
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On the Save As window, select Desktop from the left pane as the location, then click Save.
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e.
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Wait until the download is complete.
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3.
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On the Download Complete window, click Run.
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Note: If the download window disappears after the download completes, go to your desktop and double-click on the installer file, tis17.5pro_dell_en_setup.exe.
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4.
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When your old Trend Micro program is detected and you are prompted to uninstall the old version, click Yes.
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5.
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Wait while the program is removed and the setup program makes sure your computer meets the program’s system requirements.
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6.
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Read the License Agreement, select I accept the terms of the license agreement, and click Next.
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7.
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When prompted, type your serial number into the field provided and click Next.
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8.
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On the Install Options window, select Regular Installation (recommended) to install the program using the recommended settings, then click Next.
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9.
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Wait while the older version of Trend Micro Internet Security Pro is uninstalled.
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10.
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Once the removal is complete and you are prompted to restart your computer, click Restart Now.
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11.
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Wait while the installer activates the various modules for Trend Micro Internet Security Pro 2010.
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12.
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Verify your registration details, and click Finish.
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13.
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Once you have successfully installed the program, run an initial update and scan to ensure you have the latest protection available.
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For instructions on how to do this, click on the action you wish to perform:
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Update your computer [solution EN-1054429]
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Run a full system scan [solution EN-1054473]
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Connect with us on
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