Search Related Articles All Products Titanium Maximum SecurityTitanium Internet SecurityTitanium AntiVirus +Trend Micro SafeSyncTrend Micro Internet Security Pro PC-cillin Internet SecurityPC-cillin Internet Security for DellTitanium AntiVirus +Titanium for Small BusinessTitanium Internet SecurityTitanium Internet Security for DellTitanium Maximum SecurityTitanium Maximum Security Premium EditionTitanium Security for NetbooksTitanium Smart Surfing for PCTrend Micro AntiVirus plus AntiSpywareTrend Micro Browser GuardTrend Micro Instant SecurityTrend Micro Internet SecurityTrend Micro Internet Security for DellTrend Micro Internet Security ProTrend Micro Internet Security Pro for DellTrend Micro Kids Safety + Web Security for PS3Trend Micro Kids Safety + Web Security for PSPTrend Micro Kids Safety for PS3Trend Micro Kids Safety for PSPTrend Micro Mobile Essentials for AndroidTrend Micro Mobile Security for AndroidTrend Micro Mobile Security for SmartphonesTrend Micro Mobile Security Personal Edition for AndroidTrend Micro Online Guardian for FamiliesTrend Micro SafeSyncTrend Micro Security for ASUSTrend Micro Smart Surfing for MacTrend Micro USB SecurityTrend Micro Web Security for PS3Trend Micro Web Security for PSPWebSurf Booster Home Knowledge Base All Support Advanced Search | View Search Tips How to generate debug logs using Trend Micro Internet Security Pro 2010How to generate debug logs using Trend Micro Internet Security 2010How to view and export virus scan logs using Trend Micro Internet Security Pro 2010How to download and install Trend Micro Internet Security ProTrend Micro Internet Security Pro 2010 Technical Support More How to generate debug logs using Trend Micro Internet Security Pro 2010Solution IDLast Updated1054645Date : 2011/05/16 Time: 8:50 PM (PST)Product/VersionPlatformTrend Micro Internet Security Pro - 2010; Trend Micro Internet Security Pro for Dell - 2010 / 3.0Windows - 7 32-bit, 7 64-bit, Vista 32-bit, Vista 64-bit, XP Home, XP Professional
Search Related Articles All Products Titanium Maximum SecurityTitanium Internet SecurityTitanium AntiVirus +Trend Micro SafeSyncTrend Micro Internet Security Pro PC-cillin Internet SecurityPC-cillin Internet Security for DellTitanium AntiVirus +Titanium for Small BusinessTitanium Internet SecurityTitanium Internet Security for DellTitanium Maximum SecurityTitanium Maximum Security Premium EditionTitanium Security for NetbooksTitanium Smart Surfing for PCTrend Micro AntiVirus plus AntiSpywareTrend Micro Browser GuardTrend Micro Instant SecurityTrend Micro Internet SecurityTrend Micro Internet Security for DellTrend Micro Internet Security ProTrend Micro Internet Security Pro for DellTrend Micro Kids Safety + Web Security for PS3Trend Micro Kids Safety + Web Security for PSPTrend Micro Kids Safety for PS3Trend Micro Kids Safety for PSPTrend Micro Mobile Essentials for AndroidTrend Micro Mobile Security for AndroidTrend Micro Mobile Security for SmartphonesTrend Micro Mobile Security Personal Edition for AndroidTrend Micro Online Guardian for FamiliesTrend Micro SafeSyncTrend Micro Security for ASUSTrend Micro Smart Surfing for MacTrend Micro USB SecurityTrend Micro Web Security for PS3Trend Micro Web Security for PSPWebSurf Booster Home Knowledge Base All Support Advanced Search | View Search Tips How to generate debug logs using Trend Micro Internet Security Pro 2010How to generate debug logs using Trend Micro Internet Security 2010How to view and export virus scan logs using Trend Micro Internet Security Pro 2010How to download and install Trend Micro Internet Security ProTrend Micro Internet Security Pro 2010 Technical Support More How to generate debug logs using Trend Micro Internet Security Pro 2010Solution IDLast Updated1054645Date : 2011/05/16 Time: 8:50 PM (PST)Product/VersionPlatformTrend Micro Internet Security Pro - 2010; Trend Micro Internet Security Pro for Dell - 2010 / 3.0Windows - 7 32-bit, 7 64-bit, Vista 32-bit, Vista 64-bit, XP Home, XP Professional
Problem Description This article shows you how to generate debug logs using your Trend Micro Internet Security Pro 2010 program. Solution Use the Trend Micro Support Diagnostic Toolkit to automatically collect the different log files and information needed to resolve performance issues. 1. Close all open programs. 2. Repeat all the actions you performed before you encountered the problem. 3. When the error re-appears, use the Trend Micro Support Diagnostic Toolkit to collect the information generated by the product. To do this, follow the steps below: a. Click Start > All Programs > Trend Micro Internet Security Pro > Trend Micro Support Diagnostic Toolkit. b. Go to the Debug tab. c. Click Get Started. The Information Collection Wizard window will appear. d. Put a checkmark on all items except VSAPI driver. You will only need to check VSAPI driver box if your scan window closes abnormally. e. Remove the tick beside Restart software components if necessary for logging and click Next. f. If you are prompted to restart your computer, click No. g. Tick the checkbox for Already finished reproducing the problem then click Start. h. Wait while the program collects the logs. A window showing you where these were saved will appear once you are done. i. Click Finish. j. To access the collected debug logs, click Open Folder. 4. Send the compressed file to Trend Micro Technical Support by submitting a case online. Note: You can also open the support website to upload the zipped debug logs by clicking on the Open Support Web button in the Trend Micro Support Diagnostic Toolkit. Note: For instructions on how to generate debug logs 2009 Trend Micro products, refer to solution EN-1038296.
Problem Description This article shows you how to generate debug logs using your Trend Micro Internet Security Pro 2010 program. Solution Use the Trend Micro Support Diagnostic Toolkit to automatically collect the different log files and information needed to resolve performance issues. 1. Close all open programs. 2. Repeat all the actions you performed before you encountered the problem. 3. When the error re-appears, use the Trend Micro Support Diagnostic Toolkit to collect the information generated by the product. To do this, follow the steps below: a. Click Start > All Programs > Trend Micro Internet Security Pro > Trend Micro Support Diagnostic Toolkit. b. Go to the Debug tab. c. Click Get Started. The Information Collection Wizard window will appear. d. Put a checkmark on all items except VSAPI driver. You will only need to check VSAPI driver box if your scan window closes abnormally. e. Remove the tick beside Restart software components if necessary for logging and click Next. f. If you are prompted to restart your computer, click No. g. Tick the checkbox for Already finished reproducing the problem then click Start. h. Wait while the program collects the logs. A window showing you where these were saved will appear once you are done. i. Click Finish. j. To access the collected debug logs, click Open Folder. 4. Send the compressed file to Trend Micro Technical Support by submitting a case online. Note: You can also open the support website to upload the zipped debug logs by clicking on the Open Support Web button in the Trend Micro Support Diagnostic Toolkit. Note: For instructions on how to generate debug logs 2009 Trend Micro products, refer to solution EN-1038296.
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