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You can verify that your renewal has been successful by checking the items below:
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Order Confirmation - This is the transaction receipt. Once this page is displayed it means that your order is complete. The system will also email you a copy of your order confirmation for your reference.
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If you did not receive a confirmation email from Trend Micro, check your Spam, Bulk, or Junk mail folders. If you find the email there, your ISP or your own software spam-blocker or filters have diverted our email.
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Main Console – The product main console should automatically display a check mark next to Subscription with the updated expiration date next to it once you have successfully purchased the renewal.
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For 2009 versions: |
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For 2010 versions: |
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It is normal to see “Acquiring data” next to Subscription as the system is attempting to get the updated information from our server.
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Due to internet traffic, this process may take sometime. Please allow 24-48 hours for the subscription time to synchronize with our order process system.
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Related Information:
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My expiration date was not extended after purchasing the renewal
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