|
To use the Trend Micro System Cleaner, please follow the instructions below:
|
|
|
|
| 1. |
Close all open programs and windows.
|
|
|
|
2.
|
Create a System Cleaner folder on your desktop where you can save the files needed to run the application.
|
|
|
|
To do this, follow the steps below: |
|
|
|
|
|
a.
|
Right-click on any free space on your desktop.
|
|
|
|
|
|
|
b.
|
Select New > Folder from the menu that appears.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
c.
|
Name the folder “System Cleaner”.
|
|
|
|
|
|
|
|
Note: When typing text into a field, do not include the quotation marks.
|
|
|
|
|
3.
|
Download Sysclean.exe and save it into the System Cleaner folder you created. Do the following:
|
|
|
|
|
|
a.
|
Go this location to access the file:
|
|
|
|
|
http://solutionfile.trendmicro.com/solutionfile/Sysclean/EN/sysclean.exe
|
|
|
|
|
|
|
b.
|
When the File Download window appears, click Save. The Save As window will appear.
|
|
|
|
|
|
|
c.
|
Set the System Cleaner folder as the location for the save.
|
|
|
|
|
|
To do this, click Desktop on the left pane, then double-click System Cleaner on the right pane. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
d.
|
Click Save.
|
|
|
|
|
e. |
Wait for the download to complete, and then click Close.
|
|
|
|
|
4.
|
To allow the System Cleaner to automatically download necessary files, start your computer in Safe Mode with Networking by following the steps below:
|
|
|
|
|
|
a.
|
Turn off your computer.
|
|
|
|
|
|
|
b.
|
Turn it back on and while the computer is starting up, press the F5 or F8 key repeatedly until you see the Windows Advanced Options Menu.
|
|
|
|
|
|
|
c.
|
Use the arrow keys to select Safe Mode with Networking then hit ENTER.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
If you are asked to select your operating system in order to start, select the version of Windows you are using and hit ENTER.
|
|
|
|
|
|
|
d.
|
Use your account to log on to Windows.
|
|
|
|
|
|
|
e.
|
When a message verifying that you are running Windows in Safe Mode appears, click Yes.
|
|
|
|
|
|
5.
|
On your desktop, double-click on the System Cleaner folder you saved the files in.
|
|
|
|
|
6.
|
Double-click Sysclean.exe.
|
|
|
|
|
|
The DOS window will appear.
|
|
|
|
|
7.
|
Wait while the necessary files are downloaded.
|
|
|
|
|
8.
|
When the download completes and the Trend Micro System Cleaner window appears, click Scan.
|
|
|
|
|
9.
|
Wait for the scan to finish, and then close the DOS screen.
|
|
|
|
|
10.
|
Access the scan results by clicking View Log in the Trend Micro System Cleaner window.
|
|
|
|
|
|
Note: If the System Cleaner window has been closed and you still want to access the scan results, you can open the sysclean.log file indicated in the next step.
|
|
|
|
|
11.
|
Verify that all infected files were cleaned or removed.
|
|
|
|
|
Note: If the System Cleaner was not able to clean the infected files, you may want to try using the Twin Fix tool.
|
|
|
|
|
If the log indicates that some infected files remain, send a copy of the sysclean.log file to Trend Micro Technical Support for analysis.
|
|
|
|
|
|
Note: The sysclean.log file can be found in the System Cleaner folder you created on your desktop.
|
|
|
|
|
|
|
|
|
|
|
Related Information:
|
|
|
|
|
How to generate Trend Micro HiJackThis logs for malware analysis [EN-1037994]
|