Using the Trend Micro System Cleaner (SysClean)

Support
Solution ID Last Updated
1037133 Nov. 24, 2014 10:42 PM (PST)


Product / Version Platform
Titanium AntiVirus + - All;Titanium Internet Security - All;Titanium Maximum Security - All;Titanium Premium Security - All;Trend Micro Antivirus+ Security - 2015;Trend Micro Internet Security - 2015;Trend Micro Maximum Security - 2015;Trend Micro Premium Security - 2015;
Windows - Vista 32-bit, XP Home, XP Professional, 7 32-bit, 7 64-bit, Vista 64-bit

Problem Description

Find out how to download and run the Trend Micro System Cleaner to check for virus or malware on your computer.
Note: You do not have to be a user of Trend Micro products to use the System Cleaner. If you are in the United States with an existing Trend Micro program, you may want to buy our Virus and Spyware Removal Premium Services to have a Trend Micro expert clean your computer for you. For more information, visit our Virus and Spyware Removal Premium Service site.

Solution

Important: We recommend that you print out this document or bookmark this page before proceeding because you will be asked to restart your computer during the procedure.
To use the Trend Micro System Cleaner, follow the steps below:
  1. Close all open programs and windows.
  2. Create a new folder on your desktop. To do this, follow the steps below:
    1. Right-click your desktop.
    2. Select New, then select Folder.
      New Folder
    3. Type "System Cleaner" for the folder's name.
  3. Download the System Cleaner. Do the following:
    1. Download the Sysclean.exe file.
    2. Click Save when the File Download window appears.
    3. Select the System Cleaner folder as the location, then click Save.
  4. Wait for the download to finish.
  5. Start your computer in Safe Mode with Networking. Do the following:
    1. Restart your computer.
    2. Press F5 or F8 repeatedly while the computer is starting up.
      You will see the Windows Advanced Options Menu.
    3. Select Safe Mode with Networking using the arrow keys, then press Enter.
      Select Safe Mode with Networking
      If you are asked to select your operating system, select the Windows version you are using, then press Enter.
    4. Log in to your Windows account.
    5. Click Yes when a message verifying that you are running Windows in Safe Mode appears.
  6. Double-click the System Cleaner folder on your desktop.
  7. Double-click the Sysclean.exe file. A Command Prompt window will appear.
    Wait while the program downloads the files it needs.
  8. Click Scan when the Trend Micro System Cleaner window appears.
    Wait for the scan to finish, then close the Command Prompt window.
  9. Click View log to see the scan results.
  10. Verify that all infected files were cleaned or removed.


Rate this Solution
Did this article help you?

Please provide your comments to help us improve this solution.

 
  *This form is an automated system. General questions, technical, sales and product-related issues submitted through this form will not be answered.
 
 

Connect with us on