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You can uninstall Trend Micro Internet Security Pro and Trend Micro Internet Security using any of the following methods:
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Uninstalling from the Start menu
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Uninstalling from the Control Panel
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Uninstalling using the TISSuprt.exe file
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Uninstalling from the Start menu
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1.
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Close the main console if it is open.
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2.
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Click Start > Programs or All Programs > Trend Micro Internet Security > Uninstall Trend Micro Internet Security.
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3.
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When the Windows Installer prompt appears, click on Yes and wait for the uninstallation to finish.
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Note: If a message appears asking you to delete quarantined files, click Yes to proceed with the uninstallation.
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4.
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A message appears when the uninstallation is complete. Click Yes to restart your computer.
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Back to Options
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Uninstalling from the Control Panel
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1.
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Close the main console if it is open.
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2.
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Click Start > Control Panel.
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3.
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Double-click Add or Remove Programs. This opens a list of programs installed on your computer.
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4.
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Select Trend Micro Internet Security then click Remove.
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5.
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When the Windows Installer window appears, click on Yes and wait for the uninstallation to finish.
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Note: If a message appears asking you to delete quarantined files, click Yes to proceed with the uninstallation.
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6.
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A message appears when the uninstallation is complete. Click Yes to restart your computer.
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Back to Options
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Uninstall using the TISSuprt.exe file
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1.
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Close the main console if it is open.
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2.
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Click on Start > My Computer.
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3.
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Double-click Local Disk C: then double-click on the Program Files folder.
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4.
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Look for the Trend Micro folder then open it.
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5.
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Look for the Internet Security folder then open it.
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6.
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Double-click on the TISSuprt.exe file. It has a red and white lifesaver icon. The Trend Micro Diagnostic Toolkit window appears.
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7.
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Go to the Uninstall tab.
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8.
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Click on the Uninstall button.
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9.
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Click on the Uninstall button again when asked if you want to continue with the uninstallation.
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Note: If a message appears asking you to delete quarantined files, click Yes to proceed with the uninstallation
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10.
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The following message appears when the uninstallation is complete. Click Yes to restart your computer.
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Back to Options
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If you are encounter issues while uninstalling the program, you can use the Trend Micro Diagnostic Toolkit. Instructions can be found in the following solution:
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How do I remove old or new versions of Trend Micro products from my computer?
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