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How to re-download the installer for a Trend Micro product

Solution IDLast Updated
1038037Date : 2011/05/11 Time: 11:03 PM (PST)


Product/VersionPlatform
Titanium Security for Netbooks - 2.2; Trend Micro AntiVirus plus AntiSpyware - 2010; Trend Micro Internet Security - 2010; Trend Micro Internet Security Pro - 2010
Windows - 7 32-bit, Vista 32-bit, Vista 64-bit, XP Home

Problem Description

My computer crashed and I need to re-install my program. I cannot find the installer file for my Trend Micro product.

Solution

 

 

Please select an option that applies to you:

  • If you purchased Trend Micro Internet Security Pro 2010, Trend Micro Internet Security 2010, or Trend Micro AntiVirus plus AntiSpyware 2010 online, you can re-download the installer file via Digital River’s Extended Download service.

 

Note: The Extended Download Service is valid one year from the date of purchase.

 

 

Follow the steps below:

 

 

 

a.

Go to the Digital River online store.

 

b.

Under Quick order Lookup, type your Order number and password. Click Submit.

 

c.

Your purchase details will appear.

 

d.

Under Product Name, click Begin Download.

 

e.

On the File Download window, click on Save.

 

f.

The Save As window appears. Click on Desktop as the location and click on Save.

 

g.

After the download, go to your desktop and double-click on the installer file to start the installation.

 

 

  • If you did not purchase the Extended Download service, select the program you are using below for instructions on:

 

 

o        How to download and install Trend Micro Internet Security Pro 2010

o        How to download and install Trend Micro Internet Security 2010

o        How to download and install Trend Micro AntiVirus plus AntiSpyware 2010

o        How to download and install Trend Micro Internet Security 16.6

o        How to download, install, and activate Trend Micro Titanium 2.2



Note: If you bought the Special Loyalty Discount for Trend Micro Internet Security Pro 2009 for Dell, please refer to solution EN-
1053956.

 

o        How to download and install Trend Micro Smart Surfing for Mac 1.5

Note: If you are in the United States, you may want buy our Premium Installation Service to have a Trend Micro expert install the program for you. For more information, visit our Premium Installation Service site.

 


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