Knowledge Base

The Full System Scan is the most comprehensive of the three types of manual scans you can run using your Trend Micro program. This type of scan checks every file and folder on your computer. Trend Micro recommends performing a full system scan once a week.

Note: How long this scan takes to complete may take a while, depending on the size and quantity of the files on your computer.

To run a full system scan, follow the steps below:

1.

Open your Trend Micro program to bring up the main console.

To do this, double-click on the Trend Micro program icon on your desktop or in your system tray, located beside your computer’s clock. For more detailed instructions, refer to solution EN-1036436.

2.

Find the Scan Now button, click on the down-pointing arrow beside it, and select Full System Scan from the dropdown menu that appears.

A new window showing you your scan’s progress will appear.

3.

Wait for the scan to finish.

If no threats are found, the scan window will disappear as long as the box beside Close this window automatically if no threats are found on the progress window is ticked. (This is ticked by default.)

If security threats are detected, you will see a summary of the findings and what actions your Trend Micro program automatically performed to resolve the issue.

If your program detects infected files it cannot clean, quarantine, or delete during the scan, you can manually remove these using the TwinFix Tool. For instructions on how to use this, refer to solution EN-1054793.

If vulnerabilities are detected on your operating system, perform a Windows update to resolve this. For instructions on how to do so, refer to solution EN-1054406.