Search Related Articles All Products Titanium Maximum SecurityTitanium Internet SecurityTitanium AntiVirus +Trend Micro SafeSyncTrend Micro Internet Security Pro PC-cillin Internet SecurityPC-cillin Internet Security for DellTitanium AntiVirus +Titanium for Small BusinessTitanium Internet SecurityTitanium Internet Security for DellTitanium Maximum SecurityTitanium Maximum Security Premium EditionTitanium Security for NetbooksTitanium Smart Surfing for PCTrend Micro AntiVirus plus AntiSpywareTrend Micro Browser GuardTrend Micro Instant SecurityTrend Micro Internet SecurityTrend Micro Internet Security for DellTrend Micro Internet Security ProTrend Micro Internet Security Pro for DellTrend Micro Kids Safety + Web Security for PS3Trend Micro Kids Safety + Web Security for PSPTrend Micro Kids Safety for PS3Trend Micro Kids Safety for PSPTrend Micro Mobile Essentials for AndroidTrend Micro Mobile Security for AndroidTrend Micro Mobile Security for SmartphonesTrend Micro Mobile Security Personal Edition for AndroidTrend Micro Online Guardian for FamiliesTrend Micro SafeSyncTrend Micro Security for ASUSTrend Micro Smart Surfing for MacTrend Micro USB SecurityTrend Micro Web Security for PS3Trend Micro Web Security for PSPWebSurf Booster Home Knowledge Base All Support Advanced Search | View Search Tips How to take a screenshot for sending to Trend Micro Technical SupportMy Trend Micro program takes a long time to load after starting up my computerI get the error message “Unable to recognize your software configuration”Submitting suspicious or detected virus for file analysis to Trend Micro Technical SupportTrend Micro Security for ASUS Technical Support More How to take a screenshot for sending to Trend Micro Technical SupportSolution IDLast Updated1054118Date : 2011/06/28 Time: 1:54 AM (PST)Product/VersionPlatformTrend Micro AntiVirus plus AntiSpyware - 2008, 2009; Trend Micro Internet Security - 2008, 2009, Trend Micro Internet Security for Dell - 16.6; Trend Micro Internet Security Pro - 2008, 2009Windows - Vista 32-bit, Vista 64-bit, XP Home
Search Related Articles All Products Titanium Maximum SecurityTitanium Internet SecurityTitanium AntiVirus +Trend Micro SafeSyncTrend Micro Internet Security Pro PC-cillin Internet SecurityPC-cillin Internet Security for DellTitanium AntiVirus +Titanium for Small BusinessTitanium Internet SecurityTitanium Internet Security for DellTitanium Maximum SecurityTitanium Maximum Security Premium EditionTitanium Security for NetbooksTitanium Smart Surfing for PCTrend Micro AntiVirus plus AntiSpywareTrend Micro Browser GuardTrend Micro Instant SecurityTrend Micro Internet SecurityTrend Micro Internet Security for DellTrend Micro Internet Security ProTrend Micro Internet Security Pro for DellTrend Micro Kids Safety + Web Security for PS3Trend Micro Kids Safety + Web Security for PSPTrend Micro Kids Safety for PS3Trend Micro Kids Safety for PSPTrend Micro Mobile Essentials for AndroidTrend Micro Mobile Security for AndroidTrend Micro Mobile Security for SmartphonesTrend Micro Mobile Security Personal Edition for AndroidTrend Micro Online Guardian for FamiliesTrend Micro SafeSyncTrend Micro Security for ASUSTrend Micro Smart Surfing for MacTrend Micro USB SecurityTrend Micro Web Security for PS3Trend Micro Web Security for PSPWebSurf Booster Home Knowledge Base All Support Advanced Search | View Search Tips How to take a screenshot for sending to Trend Micro Technical SupportMy Trend Micro program takes a long time to load after starting up my computerI get the error message “Unable to recognize your software configuration”Submitting suspicious or detected virus for file analysis to Trend Micro Technical SupportTrend Micro Security for ASUS Technical Support More How to take a screenshot for sending to Trend Micro Technical SupportSolution IDLast Updated1054118Date : 2011/06/28 Time: 1:54 AM (PST)Product/VersionPlatformTrend Micro AntiVirus plus AntiSpyware - 2008, 2009; Trend Micro Internet Security - 2008, 2009, Trend Micro Internet Security for Dell - 16.6; Trend Micro Internet Security Pro - 2008, 2009Windows - Vista 32-bit, Vista 64-bit, XP Home
Problem Description This article shows you how to get a screenshot that you can send to Trend Micro Technical Support. Solution When troubleshooting different issues, especially those with error messages, you may be asked to send a screenshot (also known as a screen capture) of the error message to Trend Micro Technical Support. For instructions on how to take a screenshot, please see the steps below: 1. When you see the error message you wish to capture or when your screen displays the image you want to show to technical support, hit the PRTSCR or PRINT SCREEN key, which is normally on the upper right-hand side of your keyboard. 2. Open Microsoft Paint by going to Start > All Programs > Accessories > Paint. Note: If you do not have Paint, you can also use Microsoft Word. 3. Paste the image onto the new document or canvas. To do this, you can do either of the following: · Hit CTRL + V on your keyboard. · From the top menu, click Edit and select Paste from the dropdown. 4. Once you see the image of your screen you captured, save the file by clicking File > Save. 5. When you see the Save As window, select an easy-to-access location, such as your desktop, and specify the filename for the image (for example, "trenderror"). Once done, click Save. The screenshot will be saved in the location you selected. You can now attach this to an email and send it to Trend Micro Technical Support.
Problem Description This article shows you how to get a screenshot that you can send to Trend Micro Technical Support. Solution When troubleshooting different issues, especially those with error messages, you may be asked to send a screenshot (also known as a screen capture) of the error message to Trend Micro Technical Support. For instructions on how to take a screenshot, please see the steps below: 1. When you see the error message you wish to capture or when your screen displays the image you want to show to technical support, hit the PRTSCR or PRINT SCREEN key, which is normally on the upper right-hand side of your keyboard. 2. Open Microsoft Paint by going to Start > All Programs > Accessories > Paint. Note: If you do not have Paint, you can also use Microsoft Word. 3. Paste the image onto the new document or canvas. To do this, you can do either of the following: · Hit CTRL + V on your keyboard. · From the top menu, click Edit and select Paste from the dropdown. 4. Once you see the image of your screen you captured, save the file by clicking File > Save. 5. When you see the Save As window, select an easy-to-access location, such as your desktop, and specify the filename for the image (for example, "trenderror"). Once done, click Save. The screenshot will be saved in the location you selected. You can now attach this to an email and send it to Trend Micro Technical Support.
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