Search Related Articles All Products Titanium Maximum SecurityTitanium Internet SecurityTitanium AntiVirus +Trend Micro SafeSyncTrend Micro Internet Security Pro PC-cillin Internet SecurityPC-cillin Internet Security for DellTitanium AntiVirus +Titanium for Small BusinessTitanium Internet SecurityTitanium Internet Security for DellTitanium Maximum SecurityTitanium Maximum Security Premium EditionTitanium Security for NetbooksTitanium Smart Surfing for PCTrend Micro AntiVirus plus AntiSpywareTrend Micro Browser GuardTrend Micro Instant SecurityTrend Micro Internet SecurityTrend Micro Internet Security for DellTrend Micro Internet Security ProTrend Micro Internet Security Pro for DellTrend Micro Kids Safety + Web Security for PS3Trend Micro Kids Safety + Web Security for PSPTrend Micro Kids Safety for PS3Trend Micro Kids Safety for PSPTrend Micro Mobile Essentials for AndroidTrend Micro Mobile Security for AndroidTrend Micro Mobile Security for SmartphonesTrend Micro Mobile Security Personal Edition for AndroidTrend Micro Online Guardian for FamiliesTrend Micro SafeSyncTrend Micro Security for ASUSTrend Micro Smart Surfing for MacTrend Micro USB SecurityTrend Micro Web Security for PS3Trend Micro Web Security for PSPWebSurf Booster Home Knowledge Base All Support Advanced Search | View Search Tips How do I generate debug logs for my Trend Micro product's 2009 version?How do I collect debug logs for my Trend Micro Internet Security for Dell?How do I collect the debug logs for Trend Micro Internet Security 16.6 for Dell when installation fails?How do I gather the TmuDump and raw log files for Trend Micro Internet Security 2009?How to generate debug logs for my Trend Micro Titanium 2011 products More How do I generate debug logs for my Trend Micro product's 2009 version?Solution IDLast Updated1038296Date : 2011/05/16 Time: 9:08 PM (PST)Product/VersionPlatformTrend Micro Internet Security - 2009; Trend Micro Internet Security Pro - 2009; Trend Micro Internet Security Pro for Dell - 2009Windows - Vista 32-bit, XP Home
Search Related Articles All Products Titanium Maximum SecurityTitanium Internet SecurityTitanium AntiVirus +Trend Micro SafeSyncTrend Micro Internet Security Pro PC-cillin Internet SecurityPC-cillin Internet Security for DellTitanium AntiVirus +Titanium for Small BusinessTitanium Internet SecurityTitanium Internet Security for DellTitanium Maximum SecurityTitanium Maximum Security Premium EditionTitanium Security for NetbooksTitanium Smart Surfing for PCTrend Micro AntiVirus plus AntiSpywareTrend Micro Browser GuardTrend Micro Instant SecurityTrend Micro Internet SecurityTrend Micro Internet Security for DellTrend Micro Internet Security ProTrend Micro Internet Security Pro for DellTrend Micro Kids Safety + Web Security for PS3Trend Micro Kids Safety + Web Security for PSPTrend Micro Kids Safety for PS3Trend Micro Kids Safety for PSPTrend Micro Mobile Essentials for AndroidTrend Micro Mobile Security for AndroidTrend Micro Mobile Security for SmartphonesTrend Micro Mobile Security Personal Edition for AndroidTrend Micro Online Guardian for FamiliesTrend Micro SafeSyncTrend Micro Security for ASUSTrend Micro Smart Surfing for MacTrend Micro USB SecurityTrend Micro Web Security for PS3Trend Micro Web Security for PSPWebSurf Booster Home Knowledge Base All Support Advanced Search | View Search Tips How do I generate debug logs for my Trend Micro product's 2009 version?How do I collect debug logs for my Trend Micro Internet Security for Dell?How do I collect the debug logs for Trend Micro Internet Security 16.6 for Dell when installation fails?How do I gather the TmuDump and raw log files for Trend Micro Internet Security 2009?How to generate debug logs for my Trend Micro Titanium 2011 products More How do I generate debug logs for my Trend Micro product's 2009 version?Solution IDLast Updated1038296Date : 2011/05/16 Time: 9:08 PM (PST)Product/VersionPlatformTrend Micro Internet Security - 2009; Trend Micro Internet Security Pro - 2009; Trend Micro Internet Security Pro for Dell - 2009Windows - Vista 32-bit, XP Home
Problem Description This article shows you how to generate debug logs for your Trend Micro product's 2009 version. Solution Use the Trend Micro Support Diagnostic Toolkit to automatically collect the different log files and information needed to resolve performance issues. 1. Close all open programs. 2. Repeat all the actions you made before you encountered the problem. 3. When the error re-appears, use the Trend Micro Support Diagnostic Toolkit to collect the information generated by the product. a. Click Start > All Programs > Trend Micro Internet Security > Trend Micro Support Diagnostic Toolkit. b. Click on the Debug tab. The Information Collection Wizard window will appear. c. Click Start Collection. d. Put a checkmark on all items except VSAPI driver. You will only need to check VSAPI driver box if your scan window closes abnormally. e. Uncheck Restart software components if necessary for logging and then click Next. f. If it asked you to restart your computer, choose No. g. Put a checkmark on the Already finished reproducing the problem and then click the Start button. h. After collecting the logs, a window will appear showing you where the logs are located. Click Finish. i. If it asked you to restart your computer, choose No. j. Click the Open Folder button to get the collected debug logs. k. Send the zipped file to Trend Micro Consumer Support for analysis. Note: You can also open the support website to upload the zipped debug logs by clicking on the Open Support Web button in the Trend Micro Support Diagnostic Toolkit. Note: Click here to generate debug logs for Trend Micro Internet Security 2008, Trend Micro Internet Security Pro 2008 and Trend Micro AntiVirus plus AntiSpyware 2008.
Problem Description This article shows you how to generate debug logs for your Trend Micro product's 2009 version. Solution Use the Trend Micro Support Diagnostic Toolkit to automatically collect the different log files and information needed to resolve performance issues. 1. Close all open programs. 2. Repeat all the actions you made before you encountered the problem. 3. When the error re-appears, use the Trend Micro Support Diagnostic Toolkit to collect the information generated by the product. a. Click Start > All Programs > Trend Micro Internet Security > Trend Micro Support Diagnostic Toolkit. b. Click on the Debug tab. The Information Collection Wizard window will appear. c. Click Start Collection. d. Put a checkmark on all items except VSAPI driver. You will only need to check VSAPI driver box if your scan window closes abnormally. e. Uncheck Restart software components if necessary for logging and then click Next. f. If it asked you to restart your computer, choose No. g. Put a checkmark on the Already finished reproducing the problem and then click the Start button. h. After collecting the logs, a window will appear showing you where the logs are located. Click Finish. i. If it asked you to restart your computer, choose No. j. Click the Open Folder button to get the collected debug logs. k. Send the zipped file to Trend Micro Consumer Support for analysis. Note: You can also open the support website to upload the zipped debug logs by clicking on the Open Support Web button in the Trend Micro Support Diagnostic Toolkit. Note: Click here to generate debug logs for Trend Micro Internet Security 2008, Trend Micro Internet Security Pro 2008 and Trend Micro AntiVirus plus AntiSpyware 2008.
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