Search Related Articles All Products Titanium Maximum SecurityTitanium Internet SecurityTitanium AntiVirus +Trend Micro SafeSyncTrend Micro Internet Security Pro PC-cillin Internet SecurityPC-cillin Internet Security for DellTitanium AntiVirus +Titanium for Small BusinessTitanium Internet SecurityTitanium Internet Security for DellTitanium Maximum SecurityTitanium Maximum Security Premium EditionTitanium Security for NetbooksTitanium Smart Surfing for PCTrend Micro AntiVirus plus AntiSpywareTrend Micro Browser GuardTrend Micro DirectPassTrend Micro Instant SecurityTrend Micro Internet SecurityTrend Micro Internet Security for DellTrend Micro Internet Security ProTrend Micro Internet Security Pro for DellTrend Micro Kids Safety + Web Security for PS3Trend Micro Kids Safety + Web Security for PSPTrend Micro Kids Safety for PS3Trend Micro Kids Safety for PSPTrend Micro Mobile Essentials for AndroidTrend Micro Mobile Security for AndroidTrend Micro Mobile Security for SmartphonesTrend Micro Mobile Security Personal Edition for AndroidTrend Micro Online Guardian for FamiliesTrend Micro SafeSyncTrend Micro Security for ASUSTrend Micro Smart Surfing for MacTrend Micro USB SecurityTrend Micro Web Security for PS3Trend Micro Web Security for PSPWebSurf Booster Home Knowledge Base All Support Advanced Search | View Search Tips [Hot Fix] B1440 - My Trend Micro Home and Home Office program crashes while scanning[Hot Fix] B1567 - My 2009 Home and Home Office program crashes when I manually start a scan to clean up security threats[Hot Fix] B1596 - My 2009 Home and Home Office product crashes when I change the Protection Against Viruses and Spyware exception list[Hot Fix] B0001 - Windows Live Mail crashes if my Trend Micro Anti-Spam Toolbar in Titanium 2012 is enabled[Hot Fix] B1307 – Internet Explorer crashes when opening Facebook website after installing Titanium Maximum Security 2012 and enabling the Trend Micro Toolbar More [Hot Fix] B1440 - My Trend Micro Home and Home Office program crashes while scanning Solution IDLast Updated1038480Date : 2011/05/11 Time: 11:27 PM (PST)Product/VersionPlatformTrend Micro Internet Security - 2009; Trend Micro Internet Security Pro - 2009Windows - Vista 32-bit, XP Home
Search Related Articles All Products Titanium Maximum SecurityTitanium Internet SecurityTitanium AntiVirus +Trend Micro SafeSyncTrend Micro Internet Security Pro PC-cillin Internet SecurityPC-cillin Internet Security for DellTitanium AntiVirus +Titanium for Small BusinessTitanium Internet SecurityTitanium Internet Security for DellTitanium Maximum SecurityTitanium Maximum Security Premium EditionTitanium Security for NetbooksTitanium Smart Surfing for PCTrend Micro AntiVirus plus AntiSpywareTrend Micro Browser GuardTrend Micro DirectPassTrend Micro Instant SecurityTrend Micro Internet SecurityTrend Micro Internet Security for DellTrend Micro Internet Security ProTrend Micro Internet Security Pro for DellTrend Micro Kids Safety + Web Security for PS3Trend Micro Kids Safety + Web Security for PSPTrend Micro Kids Safety for PS3Trend Micro Kids Safety for PSPTrend Micro Mobile Essentials for AndroidTrend Micro Mobile Security for AndroidTrend Micro Mobile Security for SmartphonesTrend Micro Mobile Security Personal Edition for AndroidTrend Micro Online Guardian for FamiliesTrend Micro SafeSyncTrend Micro Security for ASUSTrend Micro Smart Surfing for MacTrend Micro USB SecurityTrend Micro Web Security for PS3Trend Micro Web Security for PSPWebSurf Booster Home Knowledge Base All Support Advanced Search | View Search Tips [Hot Fix] B1440 - My Trend Micro Home and Home Office program crashes while scanning[Hot Fix] B1567 - My 2009 Home and Home Office program crashes when I manually start a scan to clean up security threats[Hot Fix] B1596 - My 2009 Home and Home Office product crashes when I change the Protection Against Viruses and Spyware exception list[Hot Fix] B0001 - Windows Live Mail crashes if my Trend Micro Anti-Spam Toolbar in Titanium 2012 is enabled[Hot Fix] B1307 – Internet Explorer crashes when opening Facebook website after installing Titanium Maximum Security 2012 and enabling the Trend Micro Toolbar More [Hot Fix] B1440 - My Trend Micro Home and Home Office program crashes while scanning Solution IDLast Updated1038480Date : 2011/05/11 Time: 11:27 PM (PST)Product/VersionPlatformTrend Micro Internet Security - 2009; Trend Micro Internet Security Pro - 2009Windows - Vista 32-bit, XP Home
Problem DescriptionWhile scanning files, the progress bar might make a calculation that divides by zero, causing the software to crash. Solution Hot Fix Overview Hot fix – build 1440 prevents a possible crash with Trend Micro Internet Security Pro 2009, Trend Micro Internet Security 2009, and Trend Micro AntiVirus plus AntiSpyware 2009. For solutions to related issues and other versions, refer to the Related Information section of this article. NOTICE: This hot fix was developed as a workaround or solution to a customer-reported problem. As such, this hot fix has received limited testing and has not been certified as an official product update. Consequently, THIS HOT FIX IS PROVIDED "AS IS". TREND MICRO MAKES NO WARRANTY OR PROMISE ABOUT THE OPERATION OR PERFORMANCE OF THIS HOT FIX NOR DOES IT WARRANT THAT THIS HOT FIX IS ERROR FREE. TO THE FULLEST EXTENT PERMITTED BY LAW, TREND MICRO DISCLAIMS ALL IMPLIED AND STATUTORY WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. To resolve the issue: 1. Click here to download the hot fix to your computer. 2. On the File Download window, click Save. The Save As window appears. 3. Click Desktop as the location and click Save. 4. Double-click tis_1700_win_en_hfb1440.exe to start extracting the contents of the hot fix. 5. Read the license agreement and then click I accept the terms of the legal agreement. 6. Click Next to start the installation. 7. Click Install. 8. Click Yes when asked to update your security software. 9. Click OK to finish the installation. For more information, refer to the attached Readme file. Related Information: The scan progress for my 2008 Trend Micro Home and Home Office product stops at 29% My Trend Micro Home and Home Office product cannot perform a scan after being upgraded to the latest version My computer hangs when I scan for viruses and spyware If the scan still fails, run the Trend Micro System Cleaner to check for malware that might be preventing it from completing.
Problem DescriptionWhile scanning files, the progress bar might make a calculation that divides by zero, causing the software to crash. Solution Hot Fix Overview Hot fix – build 1440 prevents a possible crash with Trend Micro Internet Security Pro 2009, Trend Micro Internet Security 2009, and Trend Micro AntiVirus plus AntiSpyware 2009. For solutions to related issues and other versions, refer to the Related Information section of this article. NOTICE: This hot fix was developed as a workaround or solution to a customer-reported problem. As such, this hot fix has received limited testing and has not been certified as an official product update. Consequently, THIS HOT FIX IS PROVIDED "AS IS". TREND MICRO MAKES NO WARRANTY OR PROMISE ABOUT THE OPERATION OR PERFORMANCE OF THIS HOT FIX NOR DOES IT WARRANT THAT THIS HOT FIX IS ERROR FREE. TO THE FULLEST EXTENT PERMITTED BY LAW, TREND MICRO DISCLAIMS ALL IMPLIED AND STATUTORY WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. To resolve the issue: 1. Click here to download the hot fix to your computer. 2. On the File Download window, click Save. The Save As window appears. 3. Click Desktop as the location and click Save. 4. Double-click tis_1700_win_en_hfb1440.exe to start extracting the contents of the hot fix. 5. Read the license agreement and then click I accept the terms of the legal agreement. 6. Click Next to start the installation. 7. Click Install. 8. Click Yes when asked to update your security software. 9. Click OK to finish the installation. For more information, refer to the attached Readme file. Related Information: The scan progress for my 2008 Trend Micro Home and Home Office product stops at 29% My Trend Micro Home and Home Office product cannot perform a scan after being upgraded to the latest version My computer hangs when I scan for viruses and spyware If the scan still fails, run the Trend Micro System Cleaner to check for malware that might be preventing it from completing.
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