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Frequently asked questions (FAQs) about uninstalling Trend Micro products

Solution IDLast Updated
1055024Date : 2011/05/10 Time: 5:44 AM (PST)


Product/VersionPlatform
PC-cillin Internet Security - 2006, 2007; Titanium AntiVirus + - 2011; Titanium Internet Security - 2011; Titanium Maximum Security - 2011; Titanium Smart Surfing for PC - 2011; Trend Micro AntiVirus plus AntiSpyware - 2007, 2008, 2009, 2010; Trend Micro Internet Security - 2008, 2009, 2010; Trend Micro Internet Security Pro - 2008, 2009, 2010
Windows - Vista 32-bit, XP Home

Problem Description

This article answers your questions on uninstalling your Trend Micro program.

Solution

Below are some FAQs about uninstalling your Trend Micro program. Please click any of the questions:

 

·

Will I be able to reinstall my program after I uninstall it?

 

 

·

What should I do if the uninstallation fails or if I encounter an error message?

 

 

·

Do I need to uninstall my old program before installing the latest version?

 

 

·

What is the best way to uninstall my program, and how do I do it?

 

 

·

Do I need to restart my computer after uninstalling my program?

 

 

Note: If your question is not listed above, try searching our Knowledge Base to find solutions to your issues.

 

 

 

 

Will I be able to reinstall my program after I uninstall it?

 

 

 

Yes. After uninstalling your program, just download the program installer and reinstall it. For instructions, check these audio-video guides.

 

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What should I do if the uninstallation fails or if I encounter an error message?

 

If your uninstallation failed or if you receive an error message while uninstalling your program, restart your computer and use the Trend Micro Diagnostic Toolkit.

 

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Do I need to uninstall my old program before installing the latest version?

 

You do not need to manually uninstall your old program when upgrading to the latest version. This will be done automatically for you. For instructions, please select your program below:

 

 

Current Program

Upgrade to:

Trend Micro Internet Security Pro

Titanium Maximum Security

Trend Micro Internet Security

Titanium Internet Security

Trend Micro AntiVirus plus AntiSpyware

Titanium AntiVirus+ / Titanium Smart Surfing for PC

PC-cillin Internet Security

Titanium Internet Security

 

 

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What is the best way to uninstall my program, and how do I do it?

 

Use the Trend Micro Diagnostic Toolkit to remove all the components of your program. For instructions, check this audio-video guide.

 

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Do I need to restart my computer after uninstalling my program?

 

Yes. You will be prompted to restart your computer after your program has been uninstalled. You need to do this so that the changes will take effect. Click Yes when you are asked to restart your computer.

 

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