Frequently asked questions (FAQs) about Trend Micro Internet Security 2010

Solution ID:	EN-1054525
Product:	Trend Micro Internet Security - 2010
Operating System:	Windows - 7, Vista - SP1, Vista (32- and 64-bit), Vista SP2, XP - SP2, XP - SP3
Published:	8/26/2009 2:45 AM

Solution:

Public

Below are some frequently asked questions or FAQs related to Trend Micro Internet Security 2010:

1.	How many computers can I install the program on?

2.	How can I compare this program’s features to those of other 2010 Trend Micro products?

3.	How can I use my serial number to tell which program I am running?

4.	Which operating systems can I run the program on?

5.	Where can I buy the product and how much does it cost?

6.	How do I renew my subscription for another year if I already have the program installed?

7.	How do I upgrade the older version of the program currently on my computer to the 2010 version?

8.	How do I reinstall the program or install it on my second or third computer?

9.	How can I re-download the program?

10.	How do I know whether to download the 32-bit or 64-bit version of the installer file?

11.	How do I download and install the program?

Note: If you have questions or concerns not listed above, please try searching our Knowledge Base for relevant solutions.


How many computers can I install the program on?

	A serial number for Trend Micro Internet Security 2010 can be registered on up to three (3) computers. The same applies to Trend Micro Internet Security Pro 2010, though Trend Micro AntiVirus plus AntiSpyware 2010 can only be registered on one (1) computer.

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How can I compare this program’s features to those of other 2010 Trend Micro products?

	You can learn more about Trend Micro Internet Security 2010 and see a product comparison showing the features of the three 2010 products for Windows home and home office users from solution EN-1053722.

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How can I use my serial number to tell which program I am running?

	Trend Micro Internet Security 2010 serial numbers start with the letter P. For example:
		PXXX-0012-3456-7890-1234
		Note: X represents any letter.

	Trend Micro Internet Security Pro 2010 serial numbers start with the letter X. For example:
		XAAA-0012-3456-7890-1234
		Note: A represents any letter.

	Trend Micro AntiVirus plus AntiSpyware 2010 serial numbers start with the letter A. For example:
		ABBB-0012-3456-7890-1234
		Note: B represents any letter.

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Which operating systems can I run the program on?

	Trend Micro Internet Security 2010 can only be installed with the following versions of Microsoft Windows (to see the full set of system requirements for this program, refer to solution EN-1054205):

		·	32-bit and 64-bit versions of Windows 7 Ultimate, Home Premium, Home Basic, or Starter Kit

		·	32-bit and 64-bit versions of Windows Vista Premium, Ultimate, Home Business, or Home Premium with Service Pack 1 (SP1) or Service Pack 2 (SP2)

		·	32-bit version of Windows XP Home or Professional with Service Pack 2 (SP2) or Service Pack 3 (SP3) — this cannot work with Windows XP 64-bit

	You can not install this program on Windows 2000, Windows 98 or any lower versions of Windows. If you have one of these operating systems, you will need to upgrade your Windows to either Windows XP or Windows Vista. For instructions, please refer to the following articles from Microsoft:

		·	How to prepare to upgrade Windows 98 or Windows Millennium Edition to Windows XP
		·	How to install or upgrade to Windows XP
		·	Windows XP supported upgrade paths
		·	Get Windows Vista: Upgrade options

	This program is not compatible with Macintosh computers. If you are running a Mac, you may want to buy Trend Micro Smart Surfing for Mac instead.

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Where can I buy the product and how much does it cost?

	You have two options for buying your product: you can go to a local retail store and purchase it there, or you can buy it from our online store.

	Prices and applicable discounts may vary, depending on the retail stores or (in the case of the online store) on your region, so the best way to learn the current price for the product is to go to the store (either retail or online) and find out.

	If you want to buy the boxed copy with the CD included, you need to buy this from a local retail store. To learn which stores in your area carry Trend Micro products, refer to solution EN-1033192.

	If you want to buy the product online or simply want additional licenses, click on your region below to access the online store:

		·	North America
		·	Australia and New Zealand
		·	Asia and the Pacific (2009 product only)

	Note: If the program is already on your computer but your license is about to expire, you can purchase a renewal online to extend your use of the product by another year. Refer to solution EN-1033196 for instructions.

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How do I renew my subscription for another year if I already have the program installed?

	If your subscription is about to expire and you need to extend it another year, you can purchase a renewal online by following the steps outlined in solution EN-1033196.

	If you prefer to buy a renewal at a local retail store, you can do so as well.

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How do I upgrade the older version of the program currently on my computer to the 2010 version?

	If you have an older version of Trend Micro Internet Security (versions 2008 or 2009 or PC-cillin Internet Security 2007), you can upgrade to the 2010 version for free if your subscription is not yet expired. Just download and install the latest version. When registering, use the same serial number.

	Note: The expiration date will stay the same since you will be using the same license.

	If you have an expired subscription, you will need to purchase either an online renewal or an upgrade at a local retail store.

		·	To buy a renewal online, refer to solution EN-1033196 for instructions.
		·	To find a retail store in your area where you can buy an upgrade, refer to solution EN-1033192.

	For more information on upgrading your product, refer to solution EN-1053902.

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How do I reinstall the program or install it on my second or third computer?

	When reinstalling the program, you can follow the same procedure you used to install it the first time.

	If you have a CD, just insert this into the drive and follow the prompts.

	If you do not have a CD, you can find instructions on downloading and installing the program at solution EN-1054410.

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How can I re-download the program?

	If you have lost or deleted your program installer, you can check solution EN-1054421 for instructions on downloading and installing Trend Micro Internet Security 2010.

	Note: The installer file you downloaded can be stored or burned on a disc for future use.

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How do I know whether to download the 32-bit or 64-bit version of the installer file?

	If your computer is running Windows XP, you should use the 32-bit version.

	For Windows Vista or Windows 7, you should use whichever version matches the version on your computer. If you are not sure which one this is, check your system properties. For instructions on how to do this, refer to solution EN-1038409 for Windows Vista and EN-1054432 for Windows 7.

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How do I download and install the program?

	For instructions on how to download and install Trend Micro Internet Security 2010, you can do either of the following:

		·	View the interactive video guide
		·	Go to the printable solution EN-1054410

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Related Information:

	More Frequently Asked Questions (FAQs) about Trend Micro Internet Security 2010

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