Knowledge Base

Below are some frequently asked questions or FAQs related to registering (also referred to as activating) the subscription for your Trend Micro product:

Why do I need to register my software?

How many computers can I register my program on?

How can I register my Trend Micro program?

What should I do if the email address I used to register before is no longer active and I have forgotten my password?

What is the difference between a primary and secondary user?

When will I be prompted to register my program?

Do I need to reregister every time I install my program on the same computer?

Do I need to reregister my program if I reformat my computer? If so, what will happen to my other license?

What does it mean when I am asked to enter a unique name during registration?

Can I change the details of my registration, such as my email address, name, or password?

How can I tell if my software has been registered?

Note: If you have questions or concerns not listed above, please try searching our Knowledge Base for relevant solutions.

Why do I need to register my software?

You need to register your Trend Micro program in order to receive the latest virus definitions and updates that will help keep your system protected.

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How many computers can I register my program on?

Check the table below to know which products can be used on multiple computers:

Note: If you are installing the program on multiple computers, you will have to register on each computer.

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How can I register my Trend Micro program?

For instructions on how to register your program, click the appropriate link below:

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What should I do if the email address I used to register before is no longer active and I have forgotten my password?

Select Create a new account in the activation window to use a new or different email address for the registration.

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What is the difference between a primary and secondary user?

For programs that can be installed on multiple computers, the first computer where you installed the program is the primary user or primary account. The next 2 installations will be your secondary users or account. 

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When will I be prompted to register my program?

When you are connected to the Internet, you will be prompted to activate your program during installation. If you skip this or you are not connected to the Internet, you can open your Trend Micro program and you will be asked to activate or register it.

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Do I need to reregister every time I install my program on the same computer?

No, you do not need to register your license again if you are re-installing it on the same computer. The program will do it automatically.

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Do I need to reregister my program if I reformat my computer? If so, what will happen to my other license?

Yes, you will need to reregister when you reformat your hard drive since the registration information stored on your computer will be removed.

You will need to use your next license when you register, but don’t worry about losing your license—you can still install and register the program on three machines since you can transfer the older license to another computer.

For a sample scenario to clarify how this can be done, refer to the steps below:

1.

Install the program on your first computer and register it using the name “1st computer.”

2.

Reformat this computer, reinstalling and reregistering the program.

During registration, you are prompted for a different name, and you use “1st computer reformatted.”

This will now be considered your second registration, and two of your three licenses are considered used.

3.

Install the program on your second computer using the name “2nd computer.”

This will now be considered your third registration, and all three of your three licenses are considered used.

4.

Install the program on your third and last computer.

When registering, you are prompted to transfer any of your accounts to this computer.

Since you know that the name “1st computer” is no longer used (since you reformatted that computer), you can transfer this to your third computer and, if you wish, change the name to “3rd computer.”

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What does it mean when I am asked to enter a unique name during registration?

For versions of Trend Micro program that can be installed on more than one computer, you will need to specify a unique name when you register the program on each computer.

This will differentiate the installations, so you will be able to tell which license was used for which computer to make it easier for you to manage protections or transfer licenses across computers in your network.

For example, you can differentiate the other two installations by using the names “2^nd computer” and “3^rd computer.”

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Can I change the details of my registration, such as my email address, name, or password?

Yes, you can replace your registration details. For instructions on how to do this, click on the details you wish to change:

·        

Changing your name and country

·        

Changing your password

·        

Changing your email address

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How can I tell if my software has been registered?

To check if your subscription has been activated, follow the steps below:

1.

Open your Trend Micro program by double-clicking the icon on your desktop or in your system tray.

2.

Look for a green check with the message "Protected".

This means that everything is up and running.

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