Below are some frequently asked questions or FAQs related to registering (also referred to as activating) the subscription for your Trend Micro product:

1.

Why do I need to register my software?

2.

How many computers can I register my program on?

3.

How can I register my Trend Micro program?

4.

What should I do if the email address I used to register before is no longer active and I have forgotten my password?

5.

What is the difference between a primary and secondary user?

6.

When will I be prompted to register my program?

7.

Do I need to reregister every time I install my program on the same computer?

8.

Do I need to reregister my program if I reformat my computer? If so, what will happen to my other license?

9.

What does it mean when I am asked to enter a unique name during registration?

10.

Can I change the details of my registration, such as my email address, name, or password?

11.

How can I tell if my software has been registered?

12.

What should I do if I encounter issues while registering my product?

Note: If you have questions or concerns not listed above, please try searching our Knowledge Base for relevant solutions.

Why do I need to register my software?

You need to register your Trend Micro program in order to receive the latest virus definitions and updates that will help keep your system protected.

Back to top

How many computers can I register my program on?

Find your product in the table below to learn how many computers you can install and register your Trend Micro program on:

Note: If you are installing the program on multiple computers, you will have to register on each computer.

Back to top

How can I register my Trend Micro program?

For instructions on how to register your program on your primary and secondary (both your second and third computers are referred to as “secondary”) computers, click on the appropriate link from the table below:

If you have any of the product versions listed below, you will need to upgrade to the latest version to keep your system protected since these have reached their end of life:

·         

PC-cillin Internet Security 2007

·         

PC-cillin Internet Security 2006

·         

PC-cillin Internet Security 14 or 14.7 for Dell

·         

PC-cillin Internet Security 12 (2005) for Dell

·         

Trend Micro AntiVirus plus AntiSpyware 2007

·         

Trend Micro AntiVirus (2004) / PC-cillin AntiVirus 11

Back to top

What should I do if the email address I used to register before is no longer active and I have forgotten my password?

You can select the Create a new account option and then use a different email address to register your program. For steps on how to register, refer to solution EN-1054656 from our Knowledge Base.

Back to top

What is the difference between a primary and secondary user?

For Trend Micro programs you can install on more than one computer, the first computer you install the software on is considered the primary user; the second and third computers are the secondary users.

For instructions on how to register your primary and secondary computers, please see Question 3 above.

Back to top

When will I be prompted to register my program?

If you are connected to the Internet while installing your Trend Micro program, it will prompt you to register before the installation finishes.

If you were not connected to the Internet (i.e. was on a dial-up connection) during installation, you will have to register or activate the program once the installation is finished and when you are next connected to the Internet.

Back to top

Do I need to reregister every time I install my program on the same computer?

No, you do not need to register your license again if you are re-installing it on the same computer. The program will do it automatically.

Back to top

Do I need to reregister my program if I reformat my computer? If so, what will happen to my other license?

Yes, you will need to reregister when you reformat your hard drive since the registration information stored on your computer will be removed.

You will need to use your next license when you register, but don’t worry about losing your license—you can still install and register the program on three machines since you can transfer the older license to another computer.

For a sample scenario to clarify how this can be done, refer to the steps below:

1.

You install the program (e.g. Trend Micro Internet Security 2009) on your first computer and register it using the name “1st computer.”

2.

You then reformat this computer, reinstalling and reregistering the program. During registration, you are prompted for a different name, and you use “1st computer reformatted.” This will now be considered your second registration, and two of your three licenses are considered used.

3.

You install the program on your second computer using the name “2nd computer.” This will now be considered your third registration, and all three of your three licenses are considered used.

4.

You install the program on your third and last computer. When registering, you are prompted to transfer any of your accounts to this computer.

5.

Since you know that the name “1st computer” is no longer used (since you reformatted that computer), you can transfer this to your third computer and, if you wish, change the name to “3rd computer.”

Back to top

What does it mean when I am asked to enter a unique name during registration?

For versions of Trend Micro program that can be installed on more than one computer, you will need to specify a unique name when you register the program on each computer.

This will differentiate the installations, so you will be able to tell which license was used for which computer to make it easier for you to manage protections or transfer licenses across computers in your network.

For example, you can differentiate the other two installations by using the names “2^nd computer” and “3^rd computer.”

Back to top

Can I change the details of my registration, such as my email address, name, or password?

Yes, you can replace your registration details. For instructions on how to do this, click on the details you wish to change:

·        

Changing your name and country

·        

Changing your password

·        

Changing your email address

Back to top

How can I tell if my software has been registered?

To check if your subscription has already been registered, open your Trend Micro program to bring up the main console and look beside Subscription. There should be a green tick with either your expiration date or the time remaining on your subscription.

Back to top

What should I do if I encounter issues while registering my product?

Below is a list of common issues related to registration. Click on the issue you are encountering to view the corresponding solution:

·        

The message “Too many installations” appears

·        

How to change the serial number

·        

The expiry date was not updated after renewing your subscription

For instructions on how to register, please see Question 3 above.

If you are experiencing error messages related to registration or activation, check our technical support options to learn how we can further assist you.

Back to top