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PC-cillin Internet Security 12 (2005) for Dell has reached its end of life and end of support dates, which means that this product will no longer receive updates and support from Trend Micro. To resolve issues for this program and keep your system protected from the latest threats, Trend Micro recommends upgrading to the latest versions.
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To learn more, please refer to the topics and questions below:
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General Inquiry
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1.
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What should I do when I receive the end-of-life or end-of-support email?
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2.
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How do I resolve different issues or get rid of error messages encountered while using PC-cillin Internet Security 12 (2005) for Dell?
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3.
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Will the latest version work with my Windows 2000 / 98?
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4.
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How can I tell if the latest version will work with my computer?
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5.
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How much does the upgrade cost?
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Uninstalling and Upgrading
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1.
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How do I upgrade to the latest version?
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2.
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Where can I download the installer file for my upgrade?
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3.
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How do I uninstall PC-cillin Internet Security 12 (2005) for Dell so I can install the latest version?
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For further questions and concerns, you may want to check the Related Information section at the bottom of this article or search our Knowledge Base for your particular issue.
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What should I do when I receive the end-of-life or end-of-support email or popup?
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If you receive the email or popup message telling you your Trend Micro product has reached its end of life or end of support, you will need to upgrade your program to the latest version in order to maintain your computer’s protections.
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In this case, the latest version of your product is Trend Micro Internet Security 16.6 for Dell.
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Please take note of the following:
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Before upgrading, you will need to make sure your computer meets the system requirements listed in solution EN-1035972.
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If your license is current, you can upgrade to the latest version for free. For instructions on how to do this, refer to solution EN-1054145.
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Note: Availing of the free upgrade will mean using your current subscription, which will be using the expiration date based on your serial number. Thus, the remaining time until your subscription expires will be carried over to the upgrade.
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If your subscription has expired, you will need to buy the upgrade. You can take advantage of our special Dell customer loyalty discount and purchase an upgrade to Trend Micro Internet Security Pro 2009. Refer to our online store's Dell page for more information.
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Back to top
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How do I resolve different issues or get rid of error messages encountered while using PC-cillin Internet Security 12 (2005) for Dell?
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To resolve the issues you are encountering and better protect your system from the latest threats on the Internet, Trend Micro recommends upgrading to the latest version of your program, Trend Micro Internet Security 16.6 for Dell.
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Please take note of the following:
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Before upgrading, you will need to make sure your computer meets the system requirements listed in solution EN-1035972.
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If your license is current, you can upgrade to the latest version for free. For instructions on how to do this, refer to solution EN-1054145.
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Note: Availing of the free upgrade will mean using your current subscription, which will be using the expiration date based on your serial number. Thus, the remaining time until your subscription expires will be carried over to the upgrade.
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If your subscription has expired, you will need to buy the upgrade. You can take advantage of our special Dell customer loyalty discount and purchase an upgrade to Trend Micro Internet Security Pro 2009. Refer to our online store's Dell page for more information.
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Back to top
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Will the latest version work with my Windows 2000 / 98?
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No, the latest version of Trend Micro Internet Security for Dell does not work with Windows 2000 or Windows 98. We recommend upgrading your system to either Windows XP or Windows Vista. Both of these operating systems are more secure than their predecessors.
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For information on how to upgrade your operating system, refer to the articles linked below:
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How to prepare to upgrade Windows 98 or Windows Millennium Edition to Windows XP
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How to install or upgrade to Windows XP
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Windows XP supported upgrade paths
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Get Windows Vista: Upgrade options
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Back to top
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How can I tell if the latest version will work with my computer?
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Make sure the latest version of your Trend Micro program will run and install properly on your computer by checking that your computer’s specifications meet the program’s minimum system requirements.
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If you are installing Trend Micro Internet Security 16.6 for Dell, refer to solution EN-1035972.
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If you are installing Trend Micro Internet Security Pro 2009 for Dell, refer to solution EN-1037882.
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Note: You can only buy Trend Micro Internet Security Pro 2009 for Dell by availing of our special Dell customer loyalty discount. This will require starting a new subscription since it will not be a continuation of your existing one. To learn more about this product, go to our online store.
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Back to top
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How much does the upgrade cost?
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If your subscription is current, the upgrade to the latest version is free.
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Note: Availing of the free upgrade will mean using your current subscription, which will be using the expiration date based on your serial number. Thus, the remaining time until your subscription expires will be carried over to the upgrade.
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If your subscription has expired, you will need to purchase a license renewal before upgrading or buy the new Trend Micro Internet Security Pro 2009 for Dell from our online store.
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Back to top
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How do I upgrade to the latest version?
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For instructions on how to upgrade your program to Trend Micro Internet Security 16.6 for Dell, refer to solution EN-1054145.
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For instructions on how to upgrade to Trend Micro Internet Security Pro 2009 for Dell, refer to solution EN-1053956.
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Back to top
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Where can I download the installer file for my upgrade?
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Find out where to download the Trend Micro Internet Security 16.6 for Dell installer from solution EN-1037434.
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Find out where to download the Trend Micro Internet Security Pro 2009 for Dell installer from solution EN-1053956.
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Back to top
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How do I uninstall PC-cillin Internet Security 12 (2005) for Dell so I can install the latest version?
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For instructions on uninstalling PC-cillin Internet Security 12 (2005) for Dell, refer to solution EN-121942.
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Once done, you can download and install the latest versions on your computer. Refer to EN-1037434 for Trend Micro Internet Security 16.6 for Dell, and refer to EN-1053956 for Trend Micro Internet Security Pro 2009 for Dell.
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If you are in the United States, you may want to purchase our Premium Installation Service instead so one of our qualified experts can install the program for you remotely. To learn more about this service, refer to our Premium Support Portal.
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Back to top
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Related Information:
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Frequently Asked Questions (FAQs) about End of Life and End of Support
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I got a notification saying PC-cillin Internet Security for Dell 12 and 14 have reached their end of life and end of support
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How to upgrade PC-cillin Internet Security 12 (2005) for Dell to the latest version
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Where can I find the serial number of my Trend Micro Internet Security 12 (2005) for Dell?
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Uninstalling Trend Micro PC-cillin Internet Security 2005
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