Knowledge Base

Below are some frequently asked questions (FAQs) about updating your Trend Micro program:

1.

What are Trend Micro updates?

2.

How often do I need to download updates?

3.

What should I do if I encounter error messages when updating?

4.

Can I still update my program if my subscription has expired?

5.

How do I start receiving program updates?

6.

Can I do other tasks while my program is downloading updates?

7.

How can I tell when I have successfully updated my program?

Note: If you have questions or concerns not listed above, try searching our Knowledge Base for solutions.

What are Trend Micro updates?

Trend Micro updates are sets of files sent to your Trend Micro program that help you keep your computer protected against the latest security threats. These files contain information on how to prevent, detect, and clean security threats on your computer.

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How often do I need to download updates?

Updates are downloaded automatically on a regular schedule to ensure that your computer is protected from the latest attacks on the Internet.

The timing for the availability of updates for your program will vary, but you will be notified whenever a new update is ready for downloading.

When you see the notification shown below, click Yes to start downloading the updates.

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What should I do if I encounter error messages when updating?

Updates may fail for several reasons.

For guidelines on what to check for and how to eliminate issues that cause update failure, refer to solution EN-1054543.

For specific error messages, check the Related Information section of this article or search our Knowledge Base using the exact message text.

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Can I still update my program if my subscription has expired?

No. You need a valid subscription in order to receive updates for your Trend Micro program. If your license has expired, you can either purchase a renewal online or purchase an upgrade on your local retail store. Once your license is current, you will be able to receive updates for your program.

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How do I start receiving program updates?

To start getting updates, make sure you are connected to the Internet, then click Update Now on your Trend Micro program. Downloading updates may take time depending on how fast your Internet connection is.

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Can I do other tasks while my program is downloading updates?

Yes, you can still use other features and applications on your computer while your Trend Micro program is downloading updates.

Minimize the update progress window by clicking Continue in the background.

Open up or restore the update window by double-clicking on the red circular icon in the system tray (beside your computer’s clock).

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How can I tell when I have successfully updated my program?

Once the update finishes, the update window will disappear.

You can make sure that the update has been downloaded and applied by doing the following:

1.

Open your Trend Micro program to bring up the main console.

To do this, you can either double-click on the desktop or system tray Trend Micro icon or click Start > Programs or All Programs then select your program from the folder for your Trend Micro product.

2.

Once on the main console, look for the Update Now button and make sure that the latest date (that is, the day you perform the update) is displayed under it.

This verifies that the update has been applied.

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Related Information

·         The error “Unable to update your protection” occurs when updating my 2009 Trend Micro product [EN-1054011]

·         The message “An error prevented your security software from connecting with the Internet” appears when I try to update my 2008 Home and Home Office product [EN-1036770]

·         [Hot Fix] B1645 - The error message “Unable to update your protection” appears when updating my 2008 Trend Micro product [EN-1036736]

·         The error message “Problems found in the latest security update” appears after updating my Trend Micro product [EN-1036329]