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Select a category for the FAQs about WFBS-H 2.5:
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General Information
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Public Beta Information
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Migration
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General Information
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Q1:
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What is Worry-Free Business Security Hosted 2.5?
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Q2:
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What are the components of WFBS-H?
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Q3:
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What operating systems does WFBS-H protect?
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Q4:
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What are the key advantages of WFBS-H over consumer solutions and other WFBS solutions?
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Q5:
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How confidential is the WFBS-H service?
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Q6:
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Will my information be kept private?
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Q7:
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If I am not connected to the Internet, am I still protected?
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Q8:
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Who can use WFBS-H?
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Q9:
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Who are the target customers? Is WFBS-H for resellers only or does it include end-customers?
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Q10:
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What is the expected seat size per customer?
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Q11:
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Can I try WFBS-H without purchasing it? Can I try it on a limited number of users?
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Public Beta Information
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Q12:
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Will Public Beta be offered globally?
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Q13:
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What is the duration period of the Public Beta for WFBS-H?
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Q14:
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How do I sign up for the Public Beta of WFBS-H?
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Q15:
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What happens during the trial period?
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Q16:
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How do I provide feedback to Trend Micro?
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Q17:
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Is technical support available during the beta version?
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Q18:
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How much does WFBS-H cost?
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Migration
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Q19:
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After the beta has finished, can I purchase WFBS-H without having to reinstall?
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Q20:
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Can you upgrade a client machine from Client Server Messaging Security for SMB (CSM) 3.x, Worry-Free Business Security Advanced 5.0 (WFBS), or OfficeScan 7.3/8.0 to WFBS-H?
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Q21:
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Are all of the settings / configuration parameters preserved when migrating from the trial version to the full version of WFBS-H?
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General Information
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Q1:
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What is Worry-Free Business Security Hosted 2.5?
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WFBS-H 2.5 is a service that allows for remotely managing the security of small businesses. It consists of an OfficeScan 8.0 Client/Server with an add-on executable program (WFBS-H Agent) on the OfficeScan Client and License Control Module on the OfficeScan Server.
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For more information, please check What is WFBS-H 2.5 and what are its features and benefits?
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Q2:
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What are the components of WFBS-H 2.5?
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WFBS-H has the following components:
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OfficeScan server hosted in data center
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WFBS-H Portal available to the client for administration
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WFBS-H Agent installed in the client's machine (Active Agent and Inactive Agents)
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For more details, please click here.
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Q3:
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What operating systems does WFBS-H protect?
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WFBS-H protects desktops and laptops with the following operating systems:
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Microsoft Windows Professional SP4 or later
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Windows XP SP2 or later
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Windows Vista (Home, Business Enterprise, or Ultimate Edition)
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Q4:
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What are the key advantages of WFBS-H over consumer solutions?
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WFBS-H solution is appropriate for small businesses without servers and which are looking for a business-grade solution to protect desktops or roaming laptops that may be in various locations or remote offices.
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WFBS-H only has a single console for monitoring multiple desktops and PCs without any additional software or hardware. Also, no configuration or managing of updates is required. WFBS-H also does not require a local server for management and registration.
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Consumer solutions do not offer a console to manage multiple desktops or laptops from one location. They are installed and maintained in your premise, by you.
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Q5:
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How confidential is the WFBS-H service?
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The WFBS-H service is a secure service. No one at Trend Micro or anywhere else can access your console or view your reports or logs without your user name and password.
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Q6:
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Will my information be kept private?
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Yes. Any information from your desktop or laptop that you send over the Internet to our Trend Micro data center is secured using the HTTPS protocol. Any information on Trend Micro security servers is strictly confidential and protected by measures determined by our security experts.
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Q7:
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If I am not connected to the Internet, am I still protected?
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Yes. Client software is installed on the protected PC or laptop. As a result, Trend Micro defends PCs whether they are offline or online. Also, if a computer cannot access the Internet, the probability of exposure to threats is greatly decreased. But to get the latest protection, you need to have working Internet connection.
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Q8:
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Who can use WFBS-H?
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Small to medium-sized companies can use WFBS-H.
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Q9:
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Who are the target customers? Is WFBS-H for resellers only or does it include end-customers?
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Trend Micro is committed to be 100% channel company. Resellers will be the one to resell our products to the end-users.
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Q10:
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What is the expected seat size per customer?
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Target customer size is below 100 users, with the sweet spot around 3-15 users per company.
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Q11:
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Can I try WFBS-H without purchasing it? Can I try it on a limited number of users?
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Yes. Trend Micro encourages you to use the trial version of WFBS-H and evaluate it. This allows you to experience the service and to test how the service functions for different types of users.
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Public Beta information
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Q12:
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Will Public Beta be offered globally?
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Public Beta will be offered globally to all Trend Micro customers and partners. English language will be available this October 2008. For other languages, please see below:
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German, French and Spanish languages: end of November 2008
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Italian: mid- December 2008
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Q13:
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What is the duration period of the Public Beta for WFBS-H?
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Trend Micro plans to continue the Public Beta period until March 31, 2009.
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Q14:
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How do I sign up for the Public Beta of WFBS-H?
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Sign up for the beta by filling out the form to begin the process. Signing up only takes 5 minutes.
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Q15:
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What happens during the trial period?
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When the license expires within 60 days, the portal will show a yellow alert.
60 days after expiry, there will be no more pattern updates of the agents.
90 days after expiry, you cannot log in to the portal.
105 days after expiry, all records will be deleted.
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Q16:
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How do I provide feedback to Trend Micro?
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During your evaluation period, please provide feedback in English by sending an email to: wfbsh-beta@trendmicro.com.
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Q17:
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Is technical support available during the beta version?
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Yes. Trend Micro offers technical support for WFBS-H. Refer to this site: WFBS-H Beta Support Information.
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Q18:
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How much does WFBS-H cost?
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Pricing will be made public before the release planned for March 31, 2009.
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Migration
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Q19:
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After the beta has finished, can I purchase WFBS-H without having to reinstall?
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Yes. When the final version is available, you can purchase WFBS-H and continue using it without having to reinstall.
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Q20:
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Are all of the settings / configuration parameters preserved when migrating from the trial version to the full version of WFBS-H?
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Yes, database information will be migrated when upgrading from trial version to full version.
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Q21:
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Can you upgrade a client machine from Client Server Messaging Security for SMB (CSM) 3.x, Worry-Free Business Security Advanced 5.0 (WFBS), or OfficeScan 7.3/8.0 to WFBS-H?
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No, you cannot upgrade CSM, WFBS or OfficeScan clients to WFBS-H.
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