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Frequently Asked Questions (FAQs) about Carbonite Online Backup Service

Solution IDLast Updated
1038508Date : 2011/05/12 Time: 3:20 AM (PST)


Product/VersionPlatform
Trend Micro Internet Security - 2009; Trend Micro Internet Security Pro - 2009; WebSurf Booster - 1.0
Windows - Vista 32-bit, XP Home

Problem Description

 

Solution

1.

What is Carbonite?

2.

Where do I find my activation code?

3.

How do I activate Carbonite?

4.

Where do I get support for Carbonite?

   
   

What is Carbonite?

 

Carbonite is a third-party online backup service bundled free with every retail store or online purchase of Trend Micro Internet Security Pro 2009. This promo is valid in Australia and New Zealand only.

   
 

With every purchase of Trend Micro Internet Security Pro 2009, a free 60 GB (gigabyte) online backup will be given to customers for 1 year. Each Trend Micro Internet Security Pro 2009 license is good for three computers. Therefore, each computer will receive a free 20GB online backup.

   
 

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Where do I find my activation code?

 

For retail purchases, look for the text below inside the box and check the reverse page for the activation code. You will be given three activation codes to activate the free 20GB online backup service for 1 year.

   
 

   
 

For online purchases, check your Order Confirmation email. You will be given three activation codes to activate the free 20GB online backup service for 1 year.

   
 

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How do I activate Carbonite?

 

1.

Have the activation code for Carbonite ready.

 

2.

Go to the Carbonite activation site.

     
   

     
 

3.

Type your email address, then type in a password and retype it again where prompted.

 

4.

Type your activation code.

 

5.

Click Continue and follow the instructions.

   
 

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Where do I get support for Carbonite?

 

Carbonite offers email, chat, and phone support. View their support page.

 

For more information on Carbonite Online Backup Service, please visit their website.

   
 

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