Knowledge Base

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Upgrading to WFBS Standard / Advanced 6.0

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Activation Codes (AC) and Licenses

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WFBS 6.0 Bundles

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Downloads

Upgrading WFBS Standard / Advanced 5.0

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What is the new name of the Client/Server products?

Client Server Security for SMB (CS) is now Worry-Free Business Security (WFBS) Standard 5.0.

Client Server Messaging Security for SMB (CSM) is now Worry-Free Business Security (WFBS) Advanced 5.0.

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How can I upgrade from the trial version to the full version of WFBS Advanced?

You can upgrade from a trial version to a full version by using the WFBS Advanced console. When you purchase a license to the full version, you will be given a Registration Key or an Activation Code.

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Which CS / CSM / WFBS versions support upgrade to version 6.0?

WFBS Standard / Advanced 6.0 supports upgrades from any of the following versions:

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CS or CSM 3.6

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WFBS 5.0 and 5.1

For more information on the supported upgrade paths, refer to the following solution: Which products can you upgrade to WFBS 6.0?

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Where can I get information on how to upgrade my CS / CSM 3.x or WFBS trial version?

Please refer to the following solutions:

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Upgrading CS 3.6 to WFBS Standard 6.0

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Upgrading CSM 3.6 to WFBS Advanced 6.0

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Upgrading WFBS Standard 5.0 / 5.1 to version 6.0

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Upgrading WFBS Advanced 5.0 / 5.1 to version 6.0

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Upgrading your evaluation version to a full version of WFBS 6.0

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Is there an upgrade cost when I upgrade my current CSM version to WFBS Advanced?

No. As long as you are currently under maintenance, you will receive a free upgrade to the new version.

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Are all of the settings / configuration parameters preserved when migrating from CS / CSM 3.6 to WFBS Standard / Advanced 6.0?

Yes. If administrators would like to backup important files and/or configuration, refer to this article: Files to back up before upgrading to WFBS.

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I am a customer of CSM 3.6 bundled with Email Reputation Services (ERS) Hosted and I want to upgrade to WFBS Advanced. Can I use all three services at the same time?

No. These three services require different MTA and DNS configurations, and will then create conflict with the email configuration. For more information, refer to this solution: What is the difference between ERS, ERS Hosted, and Hosted Email Security (HES)?

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I am a customer of CSM 3.6 bundled with ERS Hosted and I want to upgrade to WFBS Advanced. What email services are available to me?

You have the option to switch from ERS Hosted to ERS standalone or to HES - Inbound Filtering. For more information, refer to this solution: What is the difference between ERS, ERS Hosted, and HES?

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If I wish to switch from ERS Hosted to ERS standalone, are there any configuration changes on my end?

Yes. These two services need different configurations. ERS Hosted needs MX record redirection while ERS standalone does not. If you will switch from ERS Hosted to ERS standalone, you need to bring back the original DNS settings (MX Record). For more information, refer to this solution: What is the difference between ERS, ERS Hosted, and HES?

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Can I use HES together with ERS Hosted / standalone?

No. If you wish to use HES, you need to disable your ERS configuration and redirect your MX to our HES  servers. For more information, refer to this solution: What is the difference between ERS, ERS Hosted, and HES?

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Am I required to activate HES - Inbound Filtering?

No. You can choose not to if you already have a hosted service or if you do not want to use HES - Inbound Filtering or ERS. WFBS Advanced is bundled with free HES - Inbound Filtering. For more information, refer to this solution: What is the difference between ERS, ERS Hosted, and HES?

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Can I upgrade my CSM 3.x to WFBS Advanced and get a free HES - Inbound Filtering account activation?

Yes. Refer to this solution: Instructions for upgrading to WFBS Advanced and activating a free HES - Inbound Filtering account.

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Activation Codes (AC) and Licenses

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Can I still use my existing CS / CSM 3.0 / 3.5 / 3.6 or WFBS 5.0 / 5.1 Activation Code for version 6.0?

Yes. You can still use your existing CS / CSM / WFBS activation code for version 6.0.

Note: CS / CSM 3.0 does not support upgrade to WFBS Standard/Advanced 6.0. If you uninstall CS / CSM 3.0, you can install WFBS Standard / Advanced using the AC from CS / CSM 3.0.

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Does the WFBS 6.0 Activation Code work on versions 3.6 and 5.0 / 5.1?

Yes. The WFBS 6.0 Activation Code works on versions 3.6 and 5.0 / 5.1.

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When CS or CSM 3.0 is migrated to version 3.6, will the original 3.0 key still work when migrating from 3.6 to WFBS Standard / Advanced 6.0?

Yes. For more information, refer to this solution: Which products can you upgrade to WFBS Standard / Advanced 6.0?

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Will WFBS Advanced require a separate license for ERS?

No. For more information, refer to the New Messaging Security Agent Features section of this article: New Features available in WFBS Advanced.

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I am upgrading from CSM 3.6 to WFBS Advanced 6.0. How do I get the additional AC for ERS standalone?

When you upgrade to WFBS Advanced, the AC for ERS standalone is the same with the CSM 3.6 AC. For more information, refer to the New Messaging Security Agent Features section of this solution.

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I currently have CSM 3.6 with ERS Hosted. What will happen to the ERS Hosted AC when it expires? Will it be automatically updated when I renew my CSM 3.6 license?

No. The ERS Hosted AC will not be extended at the time of renewal.

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I am upgrading from CSM 3.6 to WFBS Advanced 5.0. How do I get the additional AC for HES / HES - Inbound Filtering?

You need to contact Customer Service to request for the Registration Key (RK) to register the HES / HES - Inbound Filtering account. After you register your HES / HES - Inbound Filtering RK, you will receive an email with instructions on how to access the console and redirect MX records. Refer to this solution: Instructions for upgrading to WFBS Advanced and activating a free HES - Inbound Filtering account.

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Will the AC for NeatSuite SMB (CSM 3.6 + InterScan VirusWall 6.0) work with WFBS Advanced 6.0?

Yes. You can use the CSM 3.6 AC with WFBS Advanced 6.0.

Note: InterScan VirusWall (ISVW) 6.0 is not included in WFBS Advanced 5.0.

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I am upgrading from CSM to WFBS Advanced. What will happen to my Trend Micro AntiSpam (TMAS) subscription? Do I need to renew both?

No. You only need to renew your CSM license. You will be allowed a free upgrade from TMAS to WFBS 6.0 with its integrated anti-spyware.

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I am an EMEA customer. What will happen to my existing HES - Inbound Filtering if I renew my license?

WFBS Advanced renewals from EMEA will receive an upgrade to HES.

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I am an existing customer from EMEA and I am using HES - Inbound Filtering. Am I entitled to the free upgrade to HES?

No. All existing customers who are still within maintenance period will NOT be eligible for the free upgrade from HES - Inbound Filtering to HES until renewal time.

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I am a NABU customer. What will happen to my existing HES - Inbound Filtering if I renew my license?

The HES - Inbound Filtering account of customers who will renew WFBS Advanced will also be renewed.

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WFBS 6.0 Bundles

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What is bundled with a new purchase of WFBS Advanced 6.0 from EMEA region?

New WFBS Advanced 6.0 purchases from EMEA will include HES.

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What is bundled with a new purchase of WFBS Advanced 6.0 from NABU region?

New WFBS Advanced 6.0 purchases from NABU will include HES - Inbound Filtering.

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Downloads

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WFBS Standard   

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WFBS Advanced

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