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Below are some frequently asked questions concerned with Trend Micro Home and Home Office products’ end of life and end of support:
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Note: If you are a Dell user, learn more about the end of life and end of support for your product from the following solutions:
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· EN-1054309 for PC-cillin Internet Security 12 (2005) for Dell
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· EN-1054321 for PC-cillin Internet Security 14 or 14.7 for Dell
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General Inquiry
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1.
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What do “end of life” (EOL) and “end of support” (EOS) mean?
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2.
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What products have reached end of life or end of support and to what versions can they be upgraded?
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3.
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When will the product I am using reach its end of life or end of support?
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4.
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What should I do if I receive an email saying my product has reached its end of life or end of support?
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5.
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How can I tell if the end-of-life email I received is legitimate?
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System Requirements
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I want to upgrade to the 2010 version, but how do I know the new program will run on my computer?
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Do the 2010 products support Windows 2000, Windows 95, Windows 98, Windows ME, or Windows 7?
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License / Subscription / Installation
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1.
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Can I upgrade to the latest version if I have a multi-user subscription for PC-cillin Internet Security 2006?
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2.
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How do I upgrade to the latest version of my product?
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Note: If your question is not among those listed, try searching our Knowledge Base for solutions to your issue.
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What do “end of life” (EOL) and “end of support” (EOS) mean?
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A product’s end of life marks the date that particular program version is retired to make way for the latest available version.
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End of support, on the other hand, refers to the date the program stops downloading updates. In addition, Trend Micro will no longer offer technical support for the product after its end-of-support date.
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Back to top
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What products have reached end of life or end of support and to what versions can they be upgraded?
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See the table below to see the list of products that have passed their end of life or end of support dates and the program versions they can be upgraded to if your subscription is still current. You can click on the solution link to view instructions on how to upgrade.
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End-of-Life and End-of-Support Products
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Latest Versions for Upgrading
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Solution Link
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PC-cillin Internet Security 2007
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Trend Micro Internet Security 2010
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EN-1039041
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PC-cillin Internet Security 2006
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Trend Micro Internet Security 2010
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EN-1039041
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Trend Micro AntiVirus plus AntiSpyware 2007
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Trend Micro AntiVirus plus AntiSpyware 2010
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EN-1039039
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Trend Micro AntiVirus 11 (2004)
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Trend Micro AntiVirus plus AntiSpyware 2010
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EN-1039039
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PC-cillin Internet Security 14 or 14.7 forDell
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Trend Micro Internet Security 16.6 for Dell
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EN-1053956
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PC-cillin Internet Security 12 (2005) forDell
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Trend Micro Internet Security 16.6 for Dell
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EN-1054146
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Back to top
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When will the product I am using reach its end of life or end of support?
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Please find the entry for your product in the table below to see its end-of-life and end-of-support dates:
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Product End-of-Life (EOL) Roadmap
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Product Name
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Date of General Availability
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End of Life Date
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End of Support Date
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Trend Micro AntiSpyware
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June 20, 2005
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July 31, 2008
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July 31, 2008
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Trend Micro PC-cillin AntiVirus 11
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November 30, 2005
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December 31, 2007
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December 31, 2008
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PC-cillin Internet Security 2004
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October 27, 2003
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December 31, 2005
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December 31, 2006
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PC-cillin Internet Security 2005
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October 11, 2004
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December 31, 2006
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December 31, 2007
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PC-cillin Internet Security 2006
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October 31, 2005
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December 31, 2007
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December 31, 2008
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Trend Micro AntiVirus plus AntiSpyware 2007
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September 18, 2006
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December 31, 2008
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June 30, 2009
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Trend Micro PC-cillin Internet Security 2007
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September 18, 2006
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December 31, 2008
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June 30, 2009
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Trend Micro AntiVirus plus AntiSpyware 2008
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September 26, 2007
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December 31, 2009
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December 31, 2010
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Trend Micro Internet Security 2008
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September 26, 2007
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December 31, 2009
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December 31, 2010
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Trend Micro Internet Security Pro 2008
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September 26, 2007
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December 31, 2009
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December 31, 2010
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Back to top
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What should I do if I receive an email saying my product has reached its end of life or end of support?
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If you still have a valid subscription, all you need to do is upgrade to the 2010 version of your program.
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If your license has expired, you will need to purchase an upgrade from the online store or from a retail store near you.
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Note: If you are not sure whether your subscription is current or expired, you can check your license expiry date on the Program Information page of your main console.
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Back to top
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How can I tell if the end-of-life email I received is legitimate?
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The email notifying you of your product’s approaching end of life is legitimate if it was sent from info@newsletters.trendmicro.com.
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If you receive this email from a different source, the message you got is probably not legitimate. Please verify this by sending a copy of the email to Trend Micro Technical Support.
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Back to top
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I want to upgrade to the 2010 version, but how do I know the new program will run on my computer?
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Before you install the latest version of your Trend Micro program on your computer, make sure your computer meets the product’s minimum system requirements. If your system specifications do not meet these requirements, the program may not be able to install or run properly.
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To view the list of system requirements for the 2010 versions of Trend Micro products, select the product you are planning to upgrade to:
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Trend Micro Internet Security 2010 [EN-1054205]
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Trend Micro AntiVirus plus AntiSpyware [EN-1054204]
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Back to top
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Do the 2010 products support Windows 2000, Windows 95, Windows 98, Windows ME, or Windows 7?
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While Windows 7 is supported by the latest versions of Trend Micro Home and Home Office products, this is not true for Windows 95, 98, 2000, or Millennium Edition (ME). If you are running any of these unsupported systems, you will need to upgrade to Windows XP (at least Service Pack 2), Windows Vista, or Windows 7.
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For more information on upgrading your operating system, refer to the articles listed below:
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How to prepare to upgrade Windows 98 or Windows Millennium Edition to Windows XP
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How to install or upgrade to Windows XP
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Windows XP supported upgrade paths
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Get Windows Vista: Upgrade options
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Back to top
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Can I upgrade to the latest version if I have a multi-user subscription for PC-cillin Internet Security 2006?
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If you have a current multi-user subscription for PC-cillin Internet Security 2006 (i.e. if your serial number begins with PXXP, where X represents any letter) and your license was provided by your company, contact your system administrator or human resources department, who will contact the appropriate reseller or account manager for you.
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Otherwise, prepare your Maintenance Agreement and Order Confirmation Letter (if you received any) and contact Trend Micro Email Support.
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Back to top
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How do I upgrade to the latest version of my product?
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The following products have reached their end of life or end of support dates. For instructions on how to upgrade to the latest version, please click on the version you are using:
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PC-cillin Internet Security 2006 or 2007
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PC-cillin Internet Security 12 (2005) or 14 for Dell
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Trend Micro AntiVirus plus AntiSpyware 2007 or Trend Micro AntiVirus 11 (2004)
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Back to top
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