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Frequently Asked Questions (FAQs) about End of Life and End of Support

Solution IDLast Updated
1053729Date : 2011/10/27 Time: 1:58 AM (PST)


Product/VersionPlatform
PC-cillin Internet Security - 2006, 2007; PC-cillin Internet Security for Dell - 14.7, 2005; Trend Micro AntiVirus - 11; Trend Micro AntiVirus plus AntiSpyware - 2007, 2008; Trend Micro Internet Security - 2008; Trend Micro Internet Security Pro - 2008
Windows - 7 32-bit, 7 64-bit, Vista 32-bit, Vista 64-bit, XP Home, XP Professional

Problem Description

This article answers your questions regarding the End of Life (EOL) and End of Support (EOS) of the Trend Micro product you are using.

Solution

A product's End of Life (EOL) marks the date that a particular program version is retired to make way for the latest available version. Eventually, the product will reach its End of Support (EOS) and it stops downloading updates. Also, technical support will be limited to upgrading to the latest version.

 

If you are using any of the products below, please click the latest version you can upgrade to:

 

EOL/EOS Product

Latest version with free upgrade

Trend Micro Internet Security Pro 2008

Titanium Maximum Security

Trend Micro Internet Security 2008

Titanium Internet Security

Trend Micro AntiVirus plus AntiSpyware 2008

Titanium AntiVirus+ / Titanium Smart Surfing for PC

PC-cillin Internet Security (2007, 2006 and older)

Titanium Internet Security

Trend Micro AntiVirus (2007 and older)

Titanium AntiVirus+ / Titanium Smart Surfing for PC

PC-cillin Internet Security for Dell (14.7 and 14)

Trend Micro Internet Security for Dell

PC-cillin Internet Security for Dell 12 (2005)

Trend Micro Internet Security for Dell

 

 

Note: The upgrade to the latest version is free since you will be using your current serial number. You will just be consuming your remaining subscription time.

 

 

 

 

For more information, check the list of Frequently Asked Questions below:

 

 

·

My product has reached its EOL/EOS but my subscription has not yet expired. What can I do?

 

 

 

·

My subscription has expired. What should I do?

 

 

 

·

How can I tell if the End of Life email I received is legitimate?

 

 

 

·

When will my product reach its EOL/EOS date?

 

 

 

·

What are the minimum system requirements to install the latest version?

 

 

 

If you cannot find your inquiry above, try to search for solutions.

 

 

 

 

 

 

 

 

 

My product has reached its EOL/EOS but my subscription has not yet expired. What can I do?

 

 

 

Do not worry. You can continue your subscription by downloading and installing the latest version (Titanium). You will be using the same serial number which means that your expiration date remains the same.

 

For instructions, on how to upgrade your current version to the latest version, check the table above.

 

 

 

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My subscription has expired. What should I do?

 

 

 

If your subscription has expired, you will need to purchase the latest version by doing either of the following:

 

 

·

Purchase a renewal online to extend your subscription, then install the latest version.

 

 

 

·

Purchase the boxed product of the latest version from your local retail store.

 

 

 

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How can I tell if the End of Life email I received is legitimate?

 

 

 

 

Trend Micro will never send you an email requesting your username and/or password. Needless to say, it also will not ask you to provide any personal information, including payment details via email.

 

 

If you received an email that contradicts the statement above, the message you got is probably illegitimate. You may verify this by sending a copy of the email to Trend Micro Email Support.

 

 

 

 

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When will my product reach its EOL/EOS date?

 

 

 

 

The table below shows an estimate when various products will reach its End of Life / End of Support:

 

 

 

 

Note: The dates may change without prior notice.

 

 

 

 

Product End of Life (EOL) Roadmap

Product Name

Date of General Availability

End of Life Date

End of Support Date

Trend Micro AntiSpyware

June 20, 2005

July 31, 2008

July 31, 2008

Trend Micro PC-cillin AntiVirus 11

November 30, 2005

December 31, 2007

December 31, 2008

PC-cillin Internet Security 2004

October 27, 2003

December 31, 2005

December 31, 2006

PC-cillin Internet Security 2005

October 11, 2004

December 31, 2006

December 31, 2007

PC-cillin Internet Security 2006

October 31, 2005

December 31, 2007

December 31, 2008

Trend Micro AntiVirus plus AntiSpyware 2007

September 18, 2006

December 31, 2008

December 31, 2009

Trend Micro PC-cillin Internet Security 2007

September 18, 2006

December 31, 2008

December 31, 2009

Trend Micro AntiVirus plus AntiSpyware 2008

September 26, 2007

December 31, 2009

December 31, 2010

Trend Micro Internet Security 2008

September 26, 2007

December 31, 2009

December 31, 2010

Trend Micro Internet Security Pro 2008

September 26, 2007

December 31, 2009

December 31, 2010

Trend Micro AntiVirus plus AntiSpyware 2009

September 15, 2008

December 31, 2010

December 31, 2011

Trend Micro Internet Security 2009

September 15, 2008

December 31, 2010

December 31, 2011

Trend Micro Internet Security Pro 2009 (version 2.0)

September 15, 2008

December 31, 2010

December 31, 2011

Trend Micro AntiVirus plus AntiSpyware 2010

September 24, 2009

December 31, 2011

December 31, 2012

Trend Micro Internet Security 2010

September 24, 2009

December 31, 2011

December 31, 2012

Trend Micro Internet Security Pro 2010 (version 3.0)

September 24, 2009

December 31, 2011

December 31, 2012

 

 

 

 

 

 

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What are the minimum system requirements to install the latest version?

 

 

 

 

 

 

To install the latest version, your computer must meet the following system requirements.

 

 

 

 

 

 

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