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To resolve the issue, please do the following:
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| Make sure that the GUID
(steps 1 - 4) entry is correct: |
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1.
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On the Security Server, use a text editor like Notepad to open
C:\Program Files\Trend
Micro\WFRMAgentForCSM\AgentSysConfig.xml.
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2.
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Check the GUID right after the <AgentGUID> parameter.
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3.
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If you corrected the GUID, save the file then
restart the Trend Micro Worry-Free Remote Manager
Agent service.
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4.
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Check the status of the customer's domain from the WFRM Server
after a couple of minutes.
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Check the WFRM Agent-WFRM Server connection using the Test
Connection feature (steps 5 - 7):
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5.
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Click Start > Programs >
Worry-Free Remote Manager Agent > Agent
Configuration Tool.
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6.
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Click the Test Connection button.
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If the test connection fails, do the following:
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a.
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Check if the Security Server can connect to the Internet.
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b.
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Check if you entered the WFRM Server address correctly.
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c.
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If the Security Server uses a proxy to connect to the Internet,
make sure that you also entered the proxy server settings.
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Connect with us on
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