Collecting malware samples and logs using the System Information Collector (SIC)

Home & Home Office

Small Business

Medium Business

Collecting malware samples and logs using the System Information Collector (SIC)

Solution ID:	EN-1032596
Product:	All Products
Operating System:	Windows 2000 Server; Windows Server 2003 Enterprise Edition - SP1; Windows Server 2003 Standard Edition - SP1; Windows XP; Windows 2000 Professional
Published:	9/22/2008 6:58 PM

Problem:


The SIC tool automatically collects information about your system, specifically when you encounter malware-related issues. It allows both you and Trend Micro Technical Support to pinpoint possible infections by an unknown malware.
Important: SIC does not fix systems or clean infections. Among other uses, it is recommended for the following actions:
•	Investigating suspicious processes, files, and activities that occur on machines.
•	Investigating product scan action failures. Scan actions can either be “clean”, “delete”, or “quarantine”.

Solution:

Public

Please follow the procedure that applies to you:

•	For Home and Home Office users
•	For Small and Medium Business
•	For Enterprise Business

Related Information: System Information Collection functionalities

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