Knowledge Base

Support

Collecting malware samples and logs using the System Information Collector (SIC)

Solution IDLast Updated
1032596Date : 2012/02/2 Time: 12:04 AM (PST)


Product/VersionPlatform
Client Server Messaging Security for SMB - 3.6; Control Manager - 3.5, 5.0, 5.5; InterScan Messaging Hosted Security - 1.0, 2.0, Advanced, Standard; OfficeScan - 10.0, 10.5, 8.0; ScanMail for Exchange - 10.0, 8.0 2000/2003/2007; ServerProtect for Microsoft Windows/Novell Netware - 5.7, 5.8; Trend Micro AntiVirus plus AntiSpyware - 2008, 2009; Trend Micro Internet Security - 2008, 2009; Trend Micro Internet Security Pro - 2008, 2009; Worry-Free Business Security Standard/Advanced - 5.0, 5.1, 6.0, 7.0
Windows - 2000 Professional, 2000 Server, 2003 Enterprise Server, 2003 Standard Server Edition, 2008 Enterprise, 2008 Standard, XP Home

Problem Description

   

The SIC tool automatically collects information about your system, specifically when you encounter malware-related issues. It allows both you and Trend Micro Technical Support to pinpoint possible infections by an unknown malware.

Important: SIC does not fix systems or clean infections. Among other uses, it is recommended for the following actions:

•

Investigating suspicious processes, files, and activities that occur on machines.

•

Investigating product scan action failures. Scan actions can either be “clean”, “delete”, or “quarantine”.

Solution

Please follow the procedure that applies to you:

•

For Home and Home Office users

•

For Small and Medium Business

•

For Enterprise Business

Related Information: System Information Collection functionalities


Rate this Solution
Did this article help you?  
 
 Please provide your comments to help us improve this solution.

 
  *This form is an automated system. General questions, technical, sales and product-related issues submitted through this form will not be answered.
 
 

Connect with us on