Clients with more than one Network Interface Card (NIC) show up as offline and do not update

Problem Description


Clients of the following that have more than one Network Interface Card (NIC) show up as offline on the server console and fail to update successfully.

This may happen if the client computers bind by default to an IP address with an incorrect subnet.

Note: This article applies when the Client/Server Security Agent is unable to get updates from the Security Server.


To fix the issue, make sure the clients use the correct IP address.

Please do the following:

1.	On the client computer, click Start > Settings > Control Panel and then double-click Network Connections.

2.	On the menu bar, click Advanced > Advanced Settings.





3.	Under the Adapters and Bindings tab, select the adapter in the Connections box that uses your preferred IP address.





4.	Click the up-arrow button on the right to move the adapter to the top, and then click OK.

5.	Reboot the client computer or restart one of these services:
	•	Trend Micro Client/Server Security Agent Listener
	•	OfficeScanNT Listener

6.	Verify if the client has the correct IP address and shows up as Online.

	a.		Log in to the server console of your Trend Micro product, and then click Security Settings.

	b.		Select the client and then click Refresh. The client should now have the correct IP address and should show up as Online.

	c.		Click Updates > Manual > Update Now and then verify on the server console if the client updates correctly.

			If the issue persists, please contact Trend Micro Technical Support.

Solution ID	Last Updated
1034549	Date : 2012/02/8 Time: 8:08 PM (PST)

Product/Version	Platform
Client Server Messaging Security for SMB - 3.6; Worry-Free Business Security Standard/Advanced - 5.1, 6.0, 7.0	Windows - 2000 Advanced Server, 2000 Professional, 2000 Server, 2003 Standard Server Edition, XP Professional

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