Search Related Articles All Products Worry-Free Business Security Standard/AdvancedOfficeScanHosted Email SecurityControl ManagerInterScan Messaging Security SuiteDeep Security Advanced Reporting and Management for InterScan Web SecurityClient / Server Suite for SMBClient Server Messaging Security for SMBControl ManagerCore Protection for Virtual MachinesCore Protection ModuleData Loss PreventionData Loss Prevention EndpointDeep SecurityEmail Reputation ServicesEmail Security Platform for Service Providers - White LabelEndpoint Security PlatformHosted Email SecurityHosted Email Security - Inbound FilteringInstant Messaging SecurityInterScan eManagerInterScan Gateway Security ApplianceInterScan Messaging Security Appliance 5000InterScan Messaging Security SuiteInterScan Messaging Security Virtual ApplianceInterScan VirusWallInterScan VirusWall for NTInterScan VirusWall for SMBInterScan Web Security Appliance 2500InterScan Web Security SuiteInterScan Web Security Virtual ApplianceInterScan WebProtectIntrusion Defense FirewallLeakProofLicensing Management PlatformMobile Armor DataArmor Full Disk EncryptionMobile Armor PolicyServerNetwork VirusWallOfficeScanPortalProtectScanMail for ExchangeScanMail for Lotus DominoSecureCloudServerProtect for EMC CelerraServerProtect for LinuxServerProtect for Microsoft Windows/Novell NetwareServerProtect for Network Appliance FilerThreat Discovery ApplianceThreat Intelligence ManagerTrend Micro Email Encryption GatewayTrend Micro Email Encryption HostedTrend Micro Encryption for EmailTrend Micro Endpoint EncryptionTrend Micro Mobile SecurityTrend Micro SafeSync for BusinessTrend Micro Security for MacintoshTrend Micro Smart Protection ServerTrend Micro Vulnerability Management ServicesWorry-Free Business Security HostedWorry-Free Business Security ServicesWorry-Free Business Security Services for DellWorry-Free Business Security Standard/AdvancedWorry-Free Remote Manager Business Knowledge Base All Support Advanced Search | View Search Tips Client/Server Security Agent (CSA) fresh installation on x64 platform is incomplete after applying the Worry-Free Business Security (WFBS) 6.0 Service Pack (SP) 2 standalone packageFrequently Asked Questions (FAQs) about Worry-Free Business Security (WFBS) 6.0 Service Pack (SP) 3Issues resolved by Service Pack 3 (SP3) for Worry-Free Business Security (WFBS) 6.0Installing Worry-Free Business Security (WFBS) 6.0Known issues in Worry-Free Business Security (WFBS) 6.0 Service Pack (SP) 2 More Client/Server Security Agent (CSA) fresh installation on x64 platform is incomplete after applying the Worry-Free Business Security (WFBS) 6.0 Service Pack (SP) 2 standalone packageSolution IDLast Updated1055594Date : 2012/02/2 Time: 6:13 AM (PST)Product/VersionPlatformWorry-Free Business Security Standard/Advanced - 6.0Windows - 2003 Datacenter Server Edition 64-bit, 2003 Enterprise Server, 2003 Standard Server Edition 64-bit, 2003 Web Server Edition, 2008 Datacenter Server Edition 64-bit, 2008 Enterprise Server Edition 64-bit, 2008 Standard Server Edition 64-bit, 7 64-bit, Vista 64-bit, XP Professional 64-bit
Search Related Articles All Products Worry-Free Business Security Standard/AdvancedOfficeScanHosted Email SecurityControl ManagerInterScan Messaging Security SuiteDeep Security Advanced Reporting and Management for InterScan Web SecurityClient / Server Suite for SMBClient Server Messaging Security for SMBControl ManagerCore Protection for Virtual MachinesCore Protection ModuleData Loss PreventionData Loss Prevention EndpointDeep SecurityEmail Reputation ServicesEmail Security Platform for Service Providers - White LabelEndpoint Security PlatformHosted Email SecurityHosted Email Security - Inbound FilteringInstant Messaging SecurityInterScan eManagerInterScan Gateway Security ApplianceInterScan Messaging Security Appliance 5000InterScan Messaging Security SuiteInterScan Messaging Security Virtual ApplianceInterScan VirusWallInterScan VirusWall for NTInterScan VirusWall for SMBInterScan Web Security Appliance 2500InterScan Web Security SuiteInterScan Web Security Virtual ApplianceInterScan WebProtectIntrusion Defense FirewallLeakProofLicensing Management PlatformMobile Armor DataArmor Full Disk EncryptionMobile Armor PolicyServerNetwork VirusWallOfficeScanPortalProtectScanMail for ExchangeScanMail for Lotus DominoSecureCloudServerProtect for EMC CelerraServerProtect for LinuxServerProtect for Microsoft Windows/Novell NetwareServerProtect for Network Appliance FilerThreat Discovery ApplianceThreat Intelligence ManagerTrend Micro Email Encryption GatewayTrend Micro Email Encryption HostedTrend Micro Encryption for EmailTrend Micro Endpoint EncryptionTrend Micro Mobile SecurityTrend Micro SafeSync for BusinessTrend Micro Security for MacintoshTrend Micro Smart Protection ServerTrend Micro Vulnerability Management ServicesWorry-Free Business Security HostedWorry-Free Business Security ServicesWorry-Free Business Security Services for DellWorry-Free Business Security Standard/AdvancedWorry-Free Remote Manager Business Knowledge Base All Support Advanced Search | View Search Tips Client/Server Security Agent (CSA) fresh installation on x64 platform is incomplete after applying the Worry-Free Business Security (WFBS) 6.0 Service Pack (SP) 2 standalone packageFrequently Asked Questions (FAQs) about Worry-Free Business Security (WFBS) 6.0 Service Pack (SP) 3Issues resolved by Service Pack 3 (SP3) for Worry-Free Business Security (WFBS) 6.0Installing Worry-Free Business Security (WFBS) 6.0Known issues in Worry-Free Business Security (WFBS) 6.0 Service Pack (SP) 2 More Client/Server Security Agent (CSA) fresh installation on x64 platform is incomplete after applying the Worry-Free Business Security (WFBS) 6.0 Service Pack (SP) 2 standalone packageSolution IDLast Updated1055594Date : 2012/02/2 Time: 6:13 AM (PST)Product/VersionPlatformWorry-Free Business Security Standard/Advanced - 6.0Windows - 2003 Datacenter Server Edition 64-bit, 2003 Enterprise Server, 2003 Standard Server Edition 64-bit, 2003 Web Server Edition, 2008 Datacenter Server Edition 64-bit, 2008 Enterprise Server Edition 64-bit, 2008 Standard Server Edition 64-bit, 7 64-bit, Vista 64-bit, XP Professional 64-bit
Problem Description The installation may hang when copying the aucomp.xml file. The installation progress bar appears finished, but the Client/Server Security Agent Listener Service may fail to start due to the incomplete installation. This issue occurs on a client which meets all of the following criteria: WFBS server was upgraded to SP2 from WFBS 6.0 GM or WFBS 6.0 SP1. • The server upgrade package was the standalone package downloaded from the Trend Micro download center between March 24 – April 3, 2010. • The CSA was installed with a fresh installation, not from upgrade. • The CSA was installed on x64 platform. Notes: • A Client/Server Security Agent that was upgraded from the WFBS 6.0 GM or WFBS6.0 SP1 version will not be affected by this issue. • This issue would not occur if you installed the WFBS6.0 SP2 full package. Solution To resolve the issue, please do one of the following: • If you already installed the problematic SP2: 1. Do one of these: o Install WFBS_60_SP2_WIN_CriticalPatch_B3154.exe. o Upgrade to WFBS 6.0 SP 3 Standalone Package. Click on the version that applies to you: - WFBS Advanced - WFBS Standard 2. Manually remove the agent’s failed installation. Refer to Manually uninstalling the Client/Server Security Agent. 3. Re-install the agent using any client installation method. Refer to the WFBS 6.0 Product Page for the installation solutions. • If you have not yet installed the problematic SP2, download the WFBS 6.0 SP3 Standalone Package. Click on the version that applies to you: o WFBS Advanced o WFBS Standard If the issue still occurs, contact Trend Micro Technical Support and provide the Case Diagnostic Tool (CDT) log generated on the WFBS server. For the instructions on how to get the CDT logs, refer to this solution: How to use the CDT to collect all the information needed by Trend Micro Technical Support.
Problem Description The installation may hang when copying the aucomp.xml file. The installation progress bar appears finished, but the Client/Server Security Agent Listener Service may fail to start due to the incomplete installation. This issue occurs on a client which meets all of the following criteria: WFBS server was upgraded to SP2 from WFBS 6.0 GM or WFBS 6.0 SP1. • The server upgrade package was the standalone package downloaded from the Trend Micro download center between March 24 – April 3, 2010. • The CSA was installed with a fresh installation, not from upgrade. • The CSA was installed on x64 platform. Notes: • A Client/Server Security Agent that was upgraded from the WFBS 6.0 GM or WFBS6.0 SP1 version will not be affected by this issue. • This issue would not occur if you installed the WFBS6.0 SP2 full package. Solution To resolve the issue, please do one of the following: • If you already installed the problematic SP2: 1. Do one of these: o Install WFBS_60_SP2_WIN_CriticalPatch_B3154.exe. o Upgrade to WFBS 6.0 SP 3 Standalone Package. Click on the version that applies to you: - WFBS Advanced - WFBS Standard 2. Manually remove the agent’s failed installation. Refer to Manually uninstalling the Client/Server Security Agent. 3. Re-install the agent using any client installation method. Refer to the WFBS 6.0 Product Page for the installation solutions. • If you have not yet installed the problematic SP2, download the WFBS 6.0 SP3 Standalone Package. Click on the version that applies to you: o WFBS Advanced o WFBS Standard If the issue still occurs, contact Trend Micro Technical Support and provide the Case Diagnostic Tool (CDT) log generated on the WFBS server. For the instructions on how to get the CDT logs, refer to this solution: How to use the CDT to collect all the information needed by Trend Micro Technical Support.
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