Search Related Articles All Products Worry-Free Business Security AdvancedWorry-Free Business Security StandardOfficeScanHosted Email SecurityControl ManagerInterScan Messaging Security SuiteDeep Security Advanced Reporting and Management for InterScan Web SecurityClient / Server Suite for SMBClient Server Messaging Security for SMBControl ManagerCore Protection for Virtual MachinesCore Protection ModuleData Loss PreventionData Loss Prevention EndpointDeep SecurityEmail Reputation ServicesEmail Security Platform for Service Providers - White LabelEndpoint Security PlatformHosted Email SecurityHosted Email Security - Inbound FilteringInstant Messaging SecurityInterScan eManagerInterScan Gateway Security ApplianceInterScan Messaging Security Appliance 5000InterScan Messaging Security SuiteInterScan Messaging Security Virtual ApplianceInterScan VirusWallInterScan VirusWall for NTInterScan VirusWall for SMBInterScan Web Security Appliance 2500InterScan Web Security SuiteInterScan Web Security Virtual ApplianceInterScan WebProtectIntrusion Defense FirewallLeakProofLicensing Management PlatformMobile Armor DataArmor Full Disk EncryptionMobile Armor PolicyServerNetwork VirusWallOfficeScanPortalProtectScanMail for ExchangeScanMail for Lotus DominoSecureCloudServerProtect for EMC CelerraServerProtect for LinuxServerProtect for Microsoft Windows/Novell NetwareServerProtect for Network Appliance FilerThreat Discovery ApplianceThreat Intelligence ManagerTrend Micro Email Encryption GatewayTrend Micro Email Encryption HostedTrend Micro Encryption for EmailTrend Micro Endpoint EncryptionTrend Micro Mobile SecurityTrend Micro SafeSync for BusinessTrend Micro Security for MacintoshTrend Micro Smart Protection ServerTrend Micro Vulnerability Management ServicesWorry-Free Business Security AdvancedWorry-Free Business Security HostedWorry-Free Business Security ServicesWorry-Free Business Security Services for DellWorry-Free Business Security StandardWorry-Free Business Security Standard/AdvancedWorry-Free Remote Manager Business Knowledge Base All Support Advanced Search | View Search Tips "Page cannot be displayed" error when opening the Worry-Free Business Security (WFBS) console or accessing its tabs"Error Code: 502 Proxy Error" appears when opening the Worry-Free Business Security (WFBS) consoleFrequently Asked Questions (FAQs) about Worry-Free Business Security Services for DELLWorry-Free Business Security 5.1 Technical SupportRegistration and Activation Process for Worry-Free Business Security Services (WFBS-SVC) for Dell More "Page cannot be displayed" error when opening the Worry-Free Business Security (WFBS) console or accessing its tabsSolution IDLast Updated1037390Date : 2012/02/9 Time: 5:27 AM (PST)Product/VersionPlatformWorry-Free Business Security Standard/Advanced - 5.1, 6.0, 7.0Windows - 2000 Advanced Server, 2000 Small Business Server, 2003 Enterprise, 2003 Small Business Server, 2003 Standard Server Edition
Search Related Articles All Products Worry-Free Business Security AdvancedWorry-Free Business Security StandardOfficeScanHosted Email SecurityControl ManagerInterScan Messaging Security SuiteDeep Security Advanced Reporting and Management for InterScan Web SecurityClient / Server Suite for SMBClient Server Messaging Security for SMBControl ManagerCore Protection for Virtual MachinesCore Protection ModuleData Loss PreventionData Loss Prevention EndpointDeep SecurityEmail Reputation ServicesEmail Security Platform for Service Providers - White LabelEndpoint Security PlatformHosted Email SecurityHosted Email Security - Inbound FilteringInstant Messaging SecurityInterScan eManagerInterScan Gateway Security ApplianceInterScan Messaging Security Appliance 5000InterScan Messaging Security SuiteInterScan Messaging Security Virtual ApplianceInterScan VirusWallInterScan VirusWall for NTInterScan VirusWall for SMBInterScan Web Security Appliance 2500InterScan Web Security SuiteInterScan Web Security Virtual ApplianceInterScan WebProtectIntrusion Defense FirewallLeakProofLicensing Management PlatformMobile Armor DataArmor Full Disk EncryptionMobile Armor PolicyServerNetwork VirusWallOfficeScanPortalProtectScanMail for ExchangeScanMail for Lotus DominoSecureCloudServerProtect for EMC CelerraServerProtect for LinuxServerProtect for Microsoft Windows/Novell NetwareServerProtect for Network Appliance FilerThreat Discovery ApplianceThreat Intelligence ManagerTrend Micro Email Encryption GatewayTrend Micro Email Encryption HostedTrend Micro Encryption for EmailTrend Micro Endpoint EncryptionTrend Micro Mobile SecurityTrend Micro SafeSync for BusinessTrend Micro Security for MacintoshTrend Micro Smart Protection ServerTrend Micro Vulnerability Management ServicesWorry-Free Business Security AdvancedWorry-Free Business Security HostedWorry-Free Business Security ServicesWorry-Free Business Security Services for DellWorry-Free Business Security StandardWorry-Free Business Security Standard/AdvancedWorry-Free Remote Manager Business Knowledge Base All Support Advanced Search | View Search Tips "Page cannot be displayed" error when opening the Worry-Free Business Security (WFBS) console or accessing its tabs"Error Code: 502 Proxy Error" appears when opening the Worry-Free Business Security (WFBS) consoleFrequently Asked Questions (FAQs) about Worry-Free Business Security Services for DELLWorry-Free Business Security 5.1 Technical SupportRegistration and Activation Process for Worry-Free Business Security Services (WFBS-SVC) for Dell More "Page cannot be displayed" error when opening the Worry-Free Business Security (WFBS) console or accessing its tabsSolution IDLast Updated1037390Date : 2012/02/9 Time: 5:27 AM (PST)Product/VersionPlatformWorry-Free Business Security Standard/Advanced - 5.1, 6.0, 7.0Windows - 2000 Advanced Server, 2000 Small Business Server, 2003 Enterprise, 2003 Small Business Server, 2003 Standard Server Edition
Problem DescriptionAfter installing the WFBS Security Server, the web console or its tabs cannot be opened and the error message "Page cannot be displayed" appears. Note: This article applies to Security Servers running Internet Information Services (IIS) 6.0.Solution To resolve the issue, please recreate the virtual websites by doing the following: 1. On the Security Server, open the IIS Manager. 2. Delete the OfficeScan virtual website and then close the IIS Manager. 3. Open a command prompt and then change directory to ..\Trend Micro\Security Server\PCCSRV. 4. Type each command and press Enter: svrsvcsetup.exe -setvirdir svrsvcsetup.exe -setprivilege svrsvcsetup.exe -enablessl (if using SSL) If this is for 64-bit, use the following commands instead: svrsvcsetup_64x.exe -setvirdir svrsvcsetup_64x.exe -setprivilege svrsvcsetup_64x.exe -enablessl (if using SSL) 5. Close the command prompt and then open IIS Manager. 6. Check if the OfficeScan virtual website was recreated. 7. Right-click OfficeScan and then click Properties. 8. Click the ISAPI Filters tab. 9. Type "ReverseProxy" in the Filter Name field. 10. Click Browse and find ..\PCCSRV\Web_console\CGI\ReverseProxy.dll. 11. Click Open to assign the value in step 10 for the Executable field. 12. Save the changes and access the WFBS or WFBS Advanced console. If the issue still occurs, contact Trend Micro Technical Support and provide the Case Diagnostic Tool (CDT) log generated on the WFBS server. Related Information: Cannot access the WFBS console or access its tabs - For IIS 7.0
Problem DescriptionAfter installing the WFBS Security Server, the web console or its tabs cannot be opened and the error message "Page cannot be displayed" appears. Note: This article applies to Security Servers running Internet Information Services (IIS) 6.0.Solution To resolve the issue, please recreate the virtual websites by doing the following: 1. On the Security Server, open the IIS Manager. 2. Delete the OfficeScan virtual website and then close the IIS Manager. 3. Open a command prompt and then change directory to ..\Trend Micro\Security Server\PCCSRV. 4. Type each command and press Enter: svrsvcsetup.exe -setvirdir svrsvcsetup.exe -setprivilege svrsvcsetup.exe -enablessl (if using SSL) If this is for 64-bit, use the following commands instead: svrsvcsetup_64x.exe -setvirdir svrsvcsetup_64x.exe -setprivilege svrsvcsetup_64x.exe -enablessl (if using SSL) 5. Close the command prompt and then open IIS Manager. 6. Check if the OfficeScan virtual website was recreated. 7. Right-click OfficeScan and then click Properties. 8. Click the ISAPI Filters tab. 9. Type "ReverseProxy" in the Filter Name field. 10. Click Browse and find ..\PCCSRV\Web_console\CGI\ReverseProxy.dll. 11. Click Open to assign the value in step 10 for the Executable field. 12. Save the changes and access the WFBS or WFBS Advanced console. If the issue still occurs, contact Trend Micro Technical Support and provide the Case Diagnostic Tool (CDT) log generated on the WFBS server. Related Information: Cannot access the WFBS console or access its tabs - For IIS 7.0
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