Can I install my Trend Micro program on Windows 7?
 

Solution ID:

EN-1053944

Product:

Trend Micro AntiVirus plus AntiSpyware - 2008, 2009; Trend Micro Internet Security - 2008, 2009; Trend Micro Internet Security Pro - 2008, 2009
Operating System:
Windows - 7

Published:

10/25/2009 10:24 PM 
 

Problem:

I have downloaded and installed Windows 7 on my computer. Can I install my 2008 or 2009 Trend Micro software with this operating system?

 

Solution:

Public

 

 

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No, versions 2008 and 2009 for Trend Micro Internet Security, Trend Micro Internet Security Pro, and Trend Micro AntiVirus plus AntiSpyware do not support Windows 7 at this time.

 

If you have a current subscription for version 2008 or 2009 of Trend Micro program, you can avail of a free upgrade to the 2010 version of your program, which is compatible with Windows 7.

 

Your serial number will determine which programs you should download.

 

Note: For instructions on finding your serial number, refer to solution EN-1038047.

 

To view instructions on how to upgrade to the latest version of your program, click on the links for either the video guides or the printable instructions for your product:

 

 

·         Trend Micro Internet Security Pro 2010:

 

 

 

 

If your serial number begins with X (for example, XAAA-0012-3456-7890-1234, where A represents any letter), refer to the links below. You can access the installer file from either link.

 

 

 

 

 

 

o        Watch an interactive video walkthrough

 

 

 

o        View printable solution article [EN-1054199]

 

 

 

·         Trend Micro Internet Security 2010:

 

 

 

 

If your serial number begins with P (for example, PXXX-0012-3456-7890-1234, where X represents any letter), refer to the links below. You can access the installer file from either link.

 

 

 

 

 

 

o        Watch an interactive video walkthrough

 

 

 

o        View printable solution article [EN-1054206]

 

 

 

 

 

If your serial number starts with TO (for example, TOXX-0012-3456-7890-1234, where X represents any letter), you are using the Best Buy version of Trend Micro Internet Security and can download your installer from the link below:

 

 

 

 

 

 

http://www.trendmicro.com/bestbuydownloads/

 

 

 

 

 

 

 

Note: For instructions on how to install, start with Step 4 in solution EN-1054206.

 

 

 

·         Trend Micro AntiVirus plus AntiSpyware 2010:

 

 

 

 

If your serial number begins with A (for example, PXXX-0012-3456-7890-1234, where X represents any letter), refer to the links below. You can access the installer file from either link.

 

 

 

 

 

 

o        Watch an interactive video walkthrough

 

 

 

o        View printable solution article [EN-1054207]

 

 

 

 

 

If your serial number starts with TA (for example, TAXX-0012-3456-7890-1234, where X represents any letter), you are using the Best Buy version of Trend Micro AntiVirus plus AntiSpyware and can download your installer from the link below:

 

 

 

 

 

 

http://www.trendmicro.com/bestbuydownloads/

 

 

 

 

 

 

 

Note: For instructions on how to upgrade, start with Step 4 in solution EN-1054207.

 

 

 

For users of Dell products (North America only):

 

 

 

 

If you are running Trend Micro PC-cillin Internet Security versions 12 (2005) or 14 for Dell, these are not compatible with Windows 7, and you will need to upgrade to Trend Micro Internet Security 16.6 for Dell. The upgrade is free as long as your subscription has not yet expired.

 

 

 

 

 

 

Note: Upgrade to Trend Micro Internet Security 16.6 for Dell if your serial number begins with D (for example, DXXX-0012-3456-7890-1234, where X represents any letter). You can access the installer file from either of the links below.

 

 

 

 

 

 

 

Click on your product below to view instructions on upgrading:

 

 

 

 

 

 

 

o        PC-cillin Internet Security 12 (2005) for Dell [EN-1054145]

 

 

 

o        PC-cillin Internet Security 14 for Dell [EN-1054146]

 

 

 

 

 

If you are using Trend Micro Internet Security Pro 2009 for Dell, you can upgrade to the new version as long as your subscription is current.

 

 

 

 

 

 

For instructions on how to do this, refer to solution article EN-1054865. You can access the installer file via the link in this solution.

 

 

 


  
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