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'Agent does not match the Client Server Messaging Security (CSM) version' shows up after installing the Worry-Free Remote Manager (WFRM) 2.0 Agent
 

Solution ID:

 EN-1035303

Product:

 Client Server Messaging Security for SMB - 3.5, 3.6; Client Server Security for SMB - 3.5, 3.6; Worry-Free Remote Manager - 2.0
Operating System:
 N/A

Published:

 9/17/2009 3:51 AM 
 

Problem:

After installing the WFRM Agent on the Security Server, you get the following error message:
 
 

Agent does not match the Client Server Messaging Security (CSM) version. Install the correct agent version.

 

Solution:
Public
 

This happens because of either of the following:
   

•

Your CSM or Client/Server Security for SMB (CS) build is not supported by WFRM. For CS/CSM 3.5, the required build is 1113 or higher. If you are using CS/CSM 3.6, you should install build 1095 or higher.
   
 

To check your build number, open the CS/CSM Security Dashboard and go to Help > About. You can then download the supported CS or CSM build from the Update Center and install it on your server.
   

•

The WFRM Agent is downloading the latest program upgrade from the WFRM Server. This may take 2-3 minutes. After downloading is done, the WFRM Agent icon will return to normal (green).

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