Search Related Articles All Products Worry-Free Business Security AdvancedWorry-Free Business Security StandardOfficeScanHosted Email SecurityControl ManagerInterScan Messaging Security SuiteDeep Security Advanced Reporting and Management for InterScan Web SecurityClient / Server Suite for SMBClient Server Messaging Security for SMBControl ManagerCore Protection for Virtual MachinesCore Protection ModuleData Loss PreventionData Loss Prevention EndpointDeep SecurityEmail Reputation ServicesEmail Security Platform for Service Providers - White LabelEndpoint Security PlatformHosted Email SecurityHosted Email Security - Inbound FilteringInstant Messaging SecurityInterScan eManagerInterScan Gateway Security ApplianceInterScan Messaging Security Appliance 5000InterScan Messaging Security SuiteInterScan Messaging Security Virtual ApplianceInterScan VirusWallInterScan VirusWall for NTInterScan VirusWall for SMBInterScan Web Security Appliance 2500InterScan Web Security SuiteInterScan Web Security Virtual ApplianceInterScan WebProtectIntrusion Defense FirewallLeakProofLicensing Management PlatformMobile Armor DataArmor Full Disk EncryptionMobile Armor PolicyServerNetwork VirusWallOfficeScanPortalProtectScanMail for ExchangeScanMail for Lotus DominoSecureCloudServerProtect for EMC CelerraServerProtect for LinuxServerProtect for Microsoft Windows/Novell NetwareServerProtect for Network Appliance FilerThreat Discovery ApplianceThreat Intelligence ManagerTrend Micro Email Encryption GatewayTrend Micro Email Encryption HostedTrend Micro Encryption for EmailTrend Micro Endpoint EncryptionTrend Micro Mobile SecurityTrend Micro SafeSync for BusinessTrend Micro Security for MacintoshTrend Micro Smart Protection ServerTrend Micro Vulnerability Management ServicesWorry-Free Business Security AdvancedWorry-Free Business Security HostedWorry-Free Business Security ServicesWorry-Free Business Security Services for DellWorry-Free Business Security StandardWorry-Free Business Security Standard/AdvancedWorry-Free Remote Manager Business Knowledge Base All Support Advanced Search | View Search Tips Installing the Worry-Free Remote Manager (WFRM) Agent in Worry-Free Business Security (WFBS) - For new customers"Agent does not match the Client Server Messaging Security (CSM) version" shows up after installing the Worry-Free Remote Manager (WFRM) AgentDomain tree does not appear on the web console after installing the Worry-Free Remote Manager (WFRM) AgentBacking up and restoring Worry-Free Remote Manager (WFRM) Agent settingsInstalling the Worry-Free Remote Manager (WFRM) Agent More "Agent does not match the Client Server Messaging Security (CSM) version" shows up after installing the Worry-Free Remote Manager (WFRM) AgentSolution IDLast Updated1035303Date : 2011/05/12 Time: 2:08 AM (PST)Product/VersionPlatformClient Server Messaging Security for SMB - 3.6; Client Server Security for SMB - 3.6; Worry-Free Remote Manager - 2.6Not Applicable - N/A
Search Related Articles All Products Worry-Free Business Security AdvancedWorry-Free Business Security StandardOfficeScanHosted Email SecurityControl ManagerInterScan Messaging Security SuiteDeep Security Advanced Reporting and Management for InterScan Web SecurityClient / Server Suite for SMBClient Server Messaging Security for SMBControl ManagerCore Protection for Virtual MachinesCore Protection ModuleData Loss PreventionData Loss Prevention EndpointDeep SecurityEmail Reputation ServicesEmail Security Platform for Service Providers - White LabelEndpoint Security PlatformHosted Email SecurityHosted Email Security - Inbound FilteringInstant Messaging SecurityInterScan eManagerInterScan Gateway Security ApplianceInterScan Messaging Security Appliance 5000InterScan Messaging Security SuiteInterScan Messaging Security Virtual ApplianceInterScan VirusWallInterScan VirusWall for NTInterScan VirusWall for SMBInterScan Web Security Appliance 2500InterScan Web Security SuiteInterScan Web Security Virtual ApplianceInterScan WebProtectIntrusion Defense FirewallLeakProofLicensing Management PlatformMobile Armor DataArmor Full Disk EncryptionMobile Armor PolicyServerNetwork VirusWallOfficeScanPortalProtectScanMail for ExchangeScanMail for Lotus DominoSecureCloudServerProtect for EMC CelerraServerProtect for LinuxServerProtect for Microsoft Windows/Novell NetwareServerProtect for Network Appliance FilerThreat Discovery ApplianceThreat Intelligence ManagerTrend Micro Email Encryption GatewayTrend Micro Email Encryption HostedTrend Micro Encryption for EmailTrend Micro Endpoint EncryptionTrend Micro Mobile SecurityTrend Micro SafeSync for BusinessTrend Micro Security for MacintoshTrend Micro Smart Protection ServerTrend Micro Vulnerability Management ServicesWorry-Free Business Security AdvancedWorry-Free Business Security HostedWorry-Free Business Security ServicesWorry-Free Business Security Services for DellWorry-Free Business Security StandardWorry-Free Business Security Standard/AdvancedWorry-Free Remote Manager Business Knowledge Base All Support Advanced Search | View Search Tips Installing the Worry-Free Remote Manager (WFRM) Agent in Worry-Free Business Security (WFBS) - For new customers"Agent does not match the Client Server Messaging Security (CSM) version" shows up after installing the Worry-Free Remote Manager (WFRM) AgentDomain tree does not appear on the web console after installing the Worry-Free Remote Manager (WFRM) AgentBacking up and restoring Worry-Free Remote Manager (WFRM) Agent settingsInstalling the Worry-Free Remote Manager (WFRM) Agent More "Agent does not match the Client Server Messaging Security (CSM) version" shows up after installing the Worry-Free Remote Manager (WFRM) AgentSolution IDLast Updated1035303Date : 2011/05/12 Time: 2:08 AM (PST)Product/VersionPlatformClient Server Messaging Security for SMB - 3.6; Client Server Security for SMB - 3.6; Worry-Free Remote Manager - 2.6Not Applicable - N/A
Problem Description After installing the WFRM Agent on the Security Server, you get the following error message: Agent does not match the Client Server Messaging Security (CSM) version. Install the correct agent version. Solution This happens because of either of the following: • Your CSM or Client/Server Security for SMB (CS) build is not supported by WFRM. For CS/CSM 3.5, the required build is 1113 or higher. If you are using CS/CSM 3.6, you should install build 1095 or higher. To check your build number, open the CS/CSM Security Dashboard and go to Help > About. You can then download the supported CS or CSM build from the Update Center and install it on your server. • The WFRM Agent is downloading the latest program upgrade from the WFRM Server. This may take 2-3 minutes. After downloading is done, the WFRM Agent icon will return to normal (green).
Problem Description After installing the WFRM Agent on the Security Server, you get the following error message: Agent does not match the Client Server Messaging Security (CSM) version. Install the correct agent version. Solution This happens because of either of the following: • Your CSM or Client/Server Security for SMB (CS) build is not supported by WFRM. For CS/CSM 3.5, the required build is 1113 or higher. If you are using CS/CSM 3.6, you should install build 1095 or higher. To check your build number, open the CS/CSM Security Dashboard and go to Help > About. You can then download the supported CS or CSM build from the Update Center and install it on your server. • The WFRM Agent is downloading the latest program upgrade from the WFRM Server. This may take 2-3 minutes. After downloading is done, the WFRM Agent icon will return to normal (green).
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