| Trend Micro Internet Security detected a Trojan on my computer and encountered issues after restarting -- UPDATE AVAILABLE |
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Solution: |
| | | This tool has been created to allow Windows XP and Windows Vista users to restore certain Windows files that were misclassified and quarantined as a generic form of Trojan malware (Troj_Generic) by Trend Micro’s pattern file 5.521 or 5.525. | |
| Follow the steps below for Windows XP and Vista: | |
| A. | Create a temporary folder in the Desktop. Right-click on any blank space. A drop down menu appears. | |
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| B. | Click on New >Folder. A new folder appears. Right-click on the new folder and click Rename. Rename it as Restore Package. | |
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| Download the Restore Package. | |
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| C. | On the File Download window, click Save. The Save As window appears. | |
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| D. | Select Restore Package folder as the location and click on Save. | |
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| E. | When the download is complete, click Close. | |
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| F. | Extract the Restore_Package.zip to the Restore Package folder that you created on the desktop. | |
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| G. | On your Desktop, double-click the Restore Package folder to open it. The following files must be inside the folder: | |
| • | RestoreTool.exe | |
| • | Setup.bat | |
| • | explorer.exe | |
| • | rpcss.dll | |
| • | vsapi32.dll | |
| • | lpt$vpn.533 | |
| • | rpcss.reg | |
| • | Office.reg | |
| • | dcomlauch.reg | |
| • | Restore Package Readme.doc | |
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| H. | Refer to the Restore Package Readme.doc on how to run the restore tool. |
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