Problem: |
|
|
|
Clients of the following that have more than one Network Interface Card (NIC) show up as offline on the server console and fail to update successfully.
|
| |
|
|
This may happen if the client computers bind by default to an IP address with an incorrect subnet.
|
|
| |
Solution: |
|
|
|
|
|
To fix the issue, make sure the clients use the correct IP address.
|
| |
|
Please do the following:
|
| |
|
1.
|
On the client computer, click Start > Settings > Control Panel and then double-click Network Connections.
|
| |
|
|
2.
|
On the menu bar, click Advanced > Advanced Settings.
|
| |
|
|
3.
|
Under the Adapters and Bindings tab, select the adapter in the Connections box that uses your preferred IP address.
|
| |
|
|
4.
|
Click the up-arrow button on the right to move the adapter to the top, and then click OK.
|
| |
|
|
5.
|
Reboot the client computer or restart one of these services:
|
| |
•
|
Trend Micro Client/Server Security Agent Listener
|
| |
•
|
OfficeScanNT Listener
|
| |
|
|
6.
|
Verify if the client has the correct IP address and shows up as Online.
|
| |
|
| |
a.
|
Log in to the server console of your Trend Micro product, and then click Security Settings.
|
| |
|
| |
b.
|
Select the client and then click Refresh. The client should now have the correct IP address and should show up as Online.
|
| |
|
| |
c.
|
Click Updates > Manual > Update Now and then verify on the server console if the client updates correctly.
|
| |
|
|
| |
|
If the issue persists, please contact Trend Micro Technical Support.
|
|
|