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Please do the following:
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Note: Make sure you have logged on using an account with Administrator privileges.
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1.
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Right-click on the OfficeScan system tray icon then select Unload OfficeScan. If you are asked for a password, enter the unload password then click OK. Proceed to step 4.
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If you do not know the password, proceed to the next step. |
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2.
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Open the Windows Services console (services.msc).
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3.
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Stop the following services:
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OfficeScanNT Listener
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OfficeScanNT RealTime Scan
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OfficeScanNT Personal Firewall
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4.
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Click Start > Programs, right-click on Trend Micro OfficeScan Client then click Delete.
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5.
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Open the Registry Editor (regedit.exe).
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Important: Always make a back up copy of the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
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6.
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a.
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Delete the following registry key(s):
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If only the OfficeScan client program is installed:
HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro
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If there are other Trend Micro products installed:
HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\NSC
HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\OfcWatchDog
HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\PC-cillinNTCorp
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b.
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Delete the following registry key:
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HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\OfficeScanNT
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c.
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Delete the following registry value:
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HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Name: OfficeScanNT Monitor (REG_SZ)
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d.
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Delete all instances of the following registry keys in the following locations:
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Locations:
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HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
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HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services
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HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services
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HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services
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Keys:
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ntrtscan
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tmcfw
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tmcomm
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TmFilter
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Tmlisten
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tmpfw
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TmPreFilter
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TmProxy
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tmtdi
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VSApiNt
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ntrtscan
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7.
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Close the Registry Editor.
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8.
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Click Start > Settings > Control Panel then double-click System.
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9.
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Click the Hardware tab then click Device Manager.
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10.
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Click View > Show hidden devices.
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11.
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Expand Non-Plug and Play Drivers then uninstall the following devices:
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tmcomm
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Trend Micro Filter
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Trend Micro PreFilter
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Trend Micro TDI Driver
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Trend Micro VSAPI NT
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12.
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Uninstall the Common Firewall Driver:
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a.
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Right-click on My Network Places then click Properties.
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b.
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Right-click on Local Area Connection then click Properties.
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c.
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On the General tab, select Trend Micro Common Firewall Driver then click Uninstall.
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For Windows Vista clients, do the following:
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a.
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Right-click on Network then click Properties.
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b.
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Click Manage network connections.
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c.
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Right-click on Local Area Connection then click Properties.
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d.
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On the Networking tab, select Trend Micro Common Firewall Driver then click Uninstall.
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13.
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Restart the computer.
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14.
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Delete the following directory:
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If only the OfficeScan client program is installed:
C:\Program Files\Trend Micro
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If there are other Trend Micro products installed:
C:\Program Files\Trend Micro\OfficeScan Client
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Related solutions:
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Manually uninstalling the OfficeScan 8.0 server
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