I am getting different error messages when installing Trend Micro Internet Security Pro
 

Solution ID:

 EN-1036255

Product:

 Trend Micro Internet Security Pro - 2008
Operating System:
 Windows XP - SP2; Windows Vista

Published:

 10/24/2007 1:39 PM 
 

Problem:

I am unable to install Trend Micro Internet Security Pro because different error messages are appearing during the installation.
 

Solution:
Public
 

You need the help of Trend Micro Consumer Support to look into your problem. Send all of the following files to Trend Micro Consumer Support for analysis:

—

_tis_msiexecxxxx.log

Located at C:\Windows\Temp.

—

xxxx_TIS16_tismsi_xxxx.log

Located at C:\Windows\Temp

—

xxxx_TIS16_setupwizard_xxxx.log

Located at C:\Program Files\Trend Micro\Internet Security\Log

—

xxxx_tis16_sfsvlcmd.log

Located at C:\Program Files\Trend Micro\Internet Security\Log

—

setupapi.app.log

Located at C:\Windows\inf

—

setupapi.dev.log

Located at C:\Windows\inf

Note: The prefix xxxx is the date when you encountered the error.

Related Information:

How can I generate the debug logs from my Trend Micro Consumer product?

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