Solution ID:
Product:
Published:
Problem:
When a server has dual NICs on different subnets and the rules that were created only applies to one (1) NIC, OfficeScan will only retrieve one (1) of the IP addresses. Because of this, a problem with the firewall occurs.
Solution:
To resolve the issue: Option I: During OSCE installation
• Select a domain name in the Server Information section instead of an IP address.
Option II: Check the IIS configuration
1. Open the IIS console and select a hostname.
2. Right-click Default Web Site and then click Properties.
3. Check if the value of IP Address is "All Unassigned".
4. Under Advanced, click Add and verify the following information:
o IP Address:IP Address #1
o TCP Port:Port used
o Host Header Name:FQDN
5. Repeat Step 4 for IP Address #2. Note: The value of Host Header Name should be the same as IP Address #1.
6. Click OK.
Option III: Run nslookup
1. Open a command prompt.
2. Type nslookup FQDN and press the Enter key. Two IP addresses should be displayed. These validate that the IP addresses are binded on the same hostname. If only one IP address appears, perform to Steps 3 - 4.
3. Open Windows Explorer and go to the C:\winnt\system32\drivers\etc directory.
4. Open the hosts file with a text editor like Notepad.
5. Add the following entries:
o IP Address #1 [press the Tab key] hostname or FQDN
o IP Address #2 [press the Tab key] hostname or FQDN
6. Save the changes and close the file.