Please download the Trend Micro Diagnostic Toolkit and use it to remove Trend Micro programs currently installed on your system or remaining components from programs that have already been uninstalled from your computer.

To do this, follow the instructions below:

1.

Download the Trend Micro Diagnostic Toolkit and save it onto your desktop using the links below:

·         Windows XP

·         Windows Vista (32-bit)

·         Windows Vista (64-bit)

Note: For instructions on how to check whether you are using the 32-bit or 64-bit version of Windows, refer to solution EN-1038680.

If you are not sure how to download the file, follow the steps below:

1.

Click on the link appropriate for your operating system from the options above.

2.

When the File Download window appears, click Save.

3.

When you see the Save As window prompting you for the location for the save, select Desktop from the left pane then click Save.

4.

Wait while the file is downloaded onto your desktop. A window showing the download progress will appear.

2.

Once you have downloaded the file, go to the Download Complete window and click Run.

Note: If you do not see the Download Complete window or close it accidentally, go to your desktop and double-click on the file you have just downloaded. This will appear as either SupportTool_32-bit or SupportTool_64-bit.

3.

When the extraction window opens up, click Unzip.

4.

Once the file finishes extracting, click OK and close the window.

5.

Go to your desktop and double-click on the new folder (this will be named either 32-bit or 64-bit) to open it.

6.

Once inside the folder, double-click on the TISTOOL.exe file. This file is marked with a red-and-white lifesaver icon.

The Trend Micro Diagnostic Toolkit window will appear.

7.

Go to the Uninstall tab and click 1. Uninstall. The Uninstall tab is the fifth tab on the toolkit window if your program is currently installed and the second tab if it has been previously uninstalled and you are removing remaining components.

(for currently installed programs)

(for previously uninstalled programs)

8.

The next action you take depends on whether your program is currently installed on your computer.

If your program is currently installed, the tool will automatically detect the version. When you see this, click Uninstall.

If you are removing remaining components from a program that has already been uninstalled, select the product from the dropdown list and click Uninstall.

9.

Wait while all the product’s components are uninstalled.

10.

Once the removal is complete and you are prompted to restart your computer so the changes can take effect, click Yes.

Related Information:

For instructions on how to remove versions not covered by this article, click on the appropriate link for your product from the options below:

For 2010 Versions:

·         Trend Micro Internet Security Pro 2010 [EN-1055016]

·         Trend Micro Internet Security 2010 [EN-1055017]

·         Trend Micro AntiVirus plus AntiSpyware 2010 [EN-1055015]

For Dell Users:

·         PC-cillin Internet Security 12 for Dell [EN-121942]

·         PC-cillin Internet Security 14 or 14.7 for Dell [EN-1033906]

·         Trend Micro Internet Security 16.6 for Dell [EN-1054970]

·         Trend Micro Internet Security Pro 2009 for Dell [EN-1037931]

·         Trend Micro Internet Security Pro 2010 for Dell [EN-1055016]

For Older Trend Micro Products:

·         Trend Micro AntiSpyware 3.0 [EN-1038249]

·         SpySubtract [EN-1038249]